Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ben Carter-Smith

Biggera Waters

Summary

I am a hardworking and dedicated customer service professional with over 5 years' experience in a range of face-to-face, retail, and phone-based roles. I have a particular passion for building rapport with my customers/clients and going above and beyond what may be expected. I have excellent communication skills, am experienced in a range of software and am an enthusiastic team member- succeeding both as part of a group and in more autonomous roles.

Overview

15
15
years of professional experience

Work History

Pressure Cleaning Technician

Wat-er Blast
12.2023 - Current
  • Performed maintenance duties at both small and large scale facilities.
  • Training and management of new staff members.
  • Truck washing.
  • Maintenance of equipment where required.
  • Stock management and maintenance of work vehicles.
  • Council assist maintenance (bus shelters)
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Demonstrated attention to detail through results driven outcomes.
  • Biohazard cleans.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Working on fuel sites and trained around hazardous flammable materials.

Restoration Technician

Steamatic Gold Coast / Northern Rivers
01.2022 - 01.2023
  • Working on behalf of insurers to assess damage and prepare reports for work to be completed in commercial and residential structures which have been affected by water, fire and mold
  • Assessing and reporting on contents to be replaced or restored
  • Packing out contents
  • Using specialist equipment to dry out buildings damaged by water
  • E.g
  • Broken pipes
  • Stripping, treating, and cleaning fire and mold affected buildings

Cleaner

Spoto Cleaning
01.2020 - 01.2022
  • Commercial, residential, and new build cleaning
  • Restocking of linen and toiletries
  • General cleaning
  • Building customer relationships

Night fill Manager

Woolworths Metro (Central Station)
01.2018 - 01.2019
  • Managing the night-fill staff to ensure the store is restocked and produce is fresh for business the next day
  • Unloading and storage of fresh and packaged produce
  • Stock rotation and merchandising
  • Ensuring all staff perform duties in a safe and timely manner

Customer Support Officer

Family and Community Services NSW
02.2011 - 10.2014
  • Company Overview: The Community Management Advisory Project Inc
  • Is a non-profit community-based organization funded by the Family and Community Services NSW
  • CMAP operates in Lake Macquarie, Newcastle, and Maitland LGAs
  • The project delivers governance, financial management and leadership training; provides mentoring services and develops resources to assist community members to function effectively in local community management
  • Provide high level customer service support and respond to initial customer queries or refer callers to appropriate areas if resolution is not possible
  • Deliver customer service excellence in line with defined service standards
  • Update and maintain accurate records and data systems on various Department services and issues
  • Actively contribute to the continuous improvement of work practices and processes within the Call Centre team
  • Contribute to the development of constructive relationships between the Department and its stakeholders
  • The Community Management Advisory Project Inc
  • Is a non-profit community-based organization funded by the Family and Community Services NSW
  • CMAP operates in Lake Macquarie, Newcastle, and Maitland LGAs
  • The project delivers governance, financial management and leadership training; provides mentoring services and develops resources to assist community members to function effectively in local community management

Gym Receptionist

Total Body Conditioning (TBC)
02.2010 - 02.2011
  • Company Overview: TBC was a full-service gym and elite training center located at Fox Studios, Sydney, serving a wide customer base
  • Meet and greet members and guests (face to face and over the phone)
  • Take full responsibility for greeting, directing and assisting the customers while maintaining high quality customer service standards
  • Assist the sales team with processing enquiries and new memberships
  • Retail and Cash handling for a small range of front desk products (drinks, nutrition bars, towels, Club merchandise etc)
  • Ensure FOH area is always clean and tidy
  • TBC was a full-service gym and elite training center located at Fox Studios, Sydney, serving a wide customer base

Education

FIRST AID and CPR CERTIFICATE -

WPCG Clearance Issuer -

WPCG
Online
08.2024

DIPLOMA OF INTERIOR DESIGN AND DECORATION -

CATC
01.2017

CERTIFICATE IV IN BUSINESS ADMINISTRATION -

Baulkham Hills TAFE
01.2006

HIGHER SCHOOL CERTIFICATE -

Northholm Grammar School
01.2005

Skills

  • Strong work ethic
  • Ability to build rapport with customers
  • Professional approach and exceptional phone manner
  • Problem solving and decision-making skills
  • High level of attention to detail and accuracy
  • Ability and willingness to adapt to change quickly
  • Reliability and punctuality
  • Deep cleaning expertise
  • Commercial equipment operations
  • Chemicals handling
  • Pressure washing experience
  • Vehicle maintenance

Timeline

Pressure Cleaning Technician

Wat-er Blast
12.2023 - Current

Restoration Technician

Steamatic Gold Coast / Northern Rivers
01.2022 - 01.2023

Cleaner

Spoto Cleaning
01.2020 - 01.2022

Night fill Manager

Woolworths Metro (Central Station)
01.2018 - 01.2019

Customer Support Officer

Family and Community Services NSW
02.2011 - 10.2014

Gym Receptionist

Total Body Conditioning (TBC)
02.2010 - 02.2011

FIRST AID and CPR CERTIFICATE -

DIPLOMA OF INTERIOR DESIGN AND DECORATION -

CATC

CERTIFICATE IV IN BUSINESS ADMINISTRATION -

Baulkham Hills TAFE

HIGHER SCHOOL CERTIFICATE -

Northholm Grammar School

WPCG Clearance Issuer -

WPCG

Similar Profiles

CREATE PROFILE
Ben Carter-Smith