BEN CHANG
Summary
Migrated to Australia from Taiwan with my family in the late 80s, Having growing up in Sydney, I embraced the multi culture and educational opportunities, completing both my high school and university education locally. work for a local telco company for two years right after graduation, I was then summon back to Taiwan to join the family business. Working from ground up for the past 20yrs accumulated a wide range of different experience spanning from customer sales to years of onsite production management experience. Dedicated to maintaining optimal equipment functionality and complex equipment and facility matters. As a strong believer in always having a hands-on approach and willingness to tackle new challenges is the keys that sets the cornerstone of my career. Now, as I once again move back to Sydney, I am ready to start fresh, but bringing with me a wealth of experience and a humble attitude to take on whatever challenges lies ahead.
Overview
22
22
years of professional experience
Work History
CEO
Shenmei Chemical. Pty Ltd
01.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Vice President
Shenmei Chemical Pty Ltd
01.2013 - 12.2019
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established performance goals for department and outlined processes for achievement.
Production Manager
Shenmei Chemical.Pty Ltd
01.2008 - 12.2012
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Product Manager
Shenmei Chemical.Pty Ltd.
07.2005 - 12.2007
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Maintained positive vendor relations to build strong partnerships.
Sales Assistant
Shenmei Chemical Pty Ltd
05.2004 - 06.2005
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Customer Service Representative
Telpacific Pty Ltd
03.2002 - 04.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
High School Diploma -
Normanhurst Boys High School
Normanhurst, NSWBachelor of Engineering - Chemical Engineering
University of Sydney
Sydney, NSWSkills
- Effective Decision Making
- Customer Focus
- Strategic Visioning
- Problem-solving abilities
- Active Listening
- Troubleshooting and repair
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
Timeline
CEO
Shenmei Chemical. Pty Ltd
01.2020 - Current
Vice President
Shenmei Chemical Pty Ltd
01.2013 - 12.2019
Production Manager
Shenmei Chemical.Pty Ltd
01.2008 - 12.2012
Product Manager
Shenmei Chemical.Pty Ltd.
07.2005 - 12.2007
Sales Assistant
Shenmei Chemical Pty Ltd
05.2004 - 06.2005
Customer Service Representative
Telpacific Pty Ltd
03.2002 - 04.2004
High School Diploma -
Normanhurst Boys High School
Bachelor of Engineering - Chemical Engineering
University of Sydney