Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
BEN CHANG

BEN CHANG

Summary

Migrated to Australia from Taiwan with my family in the late 80s, Having growing up in Sydney, I embraced the multi culture and educational opportunities, completing both my high school and university education locally. work for a local telco company for two years right after graduation, I was then summon back to Taiwan to join the family business. Working from ground up for the past 20yrs accumulated a wide range of different experience spanning from customer sales to years of onsite production management experience. Dedicated to maintaining optimal equipment functionality and complex equipment and facility matters. As a strong believer in always having a hands-on approach and willingness to tackle new challenges is the keys that sets the cornerstone of my career. Now, as I once again move back to Sydney, I am ready to start fresh, but bringing with me a wealth of experience and a humble attitude to take on whatever challenges lies ahead.

Overview

22
22
years of professional experience

Work History

CEO

Shenmei Chemical. Pty Ltd
01.2020 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.

Vice President

Shenmei Chemical Pty Ltd
01.2013 - 12.2019
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Established performance goals for department and outlined processes for achievement.

Production Manager

Shenmei Chemical.Pty Ltd
01.2008 - 12.2012
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.

Product Manager

Shenmei Chemical.Pty Ltd.
07.2005 - 12.2007
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Maintained positive vendor relations to build strong partnerships.

Sales Assistant

Shenmei Chemical Pty Ltd
05.2004 - 06.2005


  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Customer Service Representative

Telpacific Pty Ltd
03.2002 - 04.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Education

High School Diploma -

Normanhurst Boys High School
Normanhurst, NSW

Bachelor of Engineering - Chemical Engineering

University of Sydney
Sydney, NSW

Skills

  • Effective Decision Making
  • Customer Focus
  • Strategic Visioning
  • Problem-solving abilities
  • Active Listening
  • Troubleshooting and repair

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary

Timeline

CEO

Shenmei Chemical. Pty Ltd
01.2020 - Current

Vice President

Shenmei Chemical Pty Ltd
01.2013 - 12.2019

Production Manager

Shenmei Chemical.Pty Ltd
01.2008 - 12.2012

Product Manager

Shenmei Chemical.Pty Ltd.
07.2005 - 12.2007

Sales Assistant

Shenmei Chemical Pty Ltd
05.2004 - 06.2005

Customer Service Representative

Telpacific Pty Ltd
03.2002 - 04.2004

High School Diploma -

Normanhurst Boys High School

Bachelor of Engineering - Chemical Engineering

University of Sydney
BEN CHANG