Ben Collier
Waurn Ponds,Victoria
Summary
Driven professional with a proven track record in customer service. Excelled in resolving customer disputes and enhancing customer experiences, demonstrating exceptional communication skills and adaptability. Achieved increased customer loyalty through empathy and effective decision-making. Skilled in team collaboration and handling high-stress situations, ensuring seamless service delivery.
Overview
6
6
years of professional experience
Work History
Golf Shop Attendant
Midlands Golf Club
Ballarat
11.2022 - Current
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.
Customer Service Representative
Kmart
Ballarat, VIC
07.2018 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Vision Science/ Master of Optometry - Optometry
Deakin University
Geelong, VIC2025
Skills
- Patience and Empathy
- Team player mentality
- Communication abilities
- Adaptability and Resilience
- Strong Communication and Interpersonal Skills
- Decision-Making
- Friendly and Helpful
- Customer Service
Hobbies
- I love music of all kinds and my genre and periods change monthly
- I enjoy any sport with an emphasis on Basketball and Golf
- A nicely made coffee is something I love to aside time for everyday
Timeline
Golf Shop Attendant
Midlands Golf Club
11.2022 - Current
Customer Service Representative
Kmart
07.2018 - 01.2022
Bachelor of Vision Science/ Master of Optometry - Optometry
Deakin University