Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Ben Collier

Waurn Ponds,Victoria

Summary

Driven professional with a proven track record in customer service. Excelled in resolving customer disputes and enhancing customer experiences, demonstrating exceptional communication skills and adaptability. Achieved increased customer loyalty through empathy and effective decision-making. Skilled in team collaboration and handling high-stress situations, ensuring seamless service delivery.

Overview

6
6
years of professional experience

Work History

Golf Shop Attendant

Midlands Golf Club
11.2022 - Current
  • Assisted golf professionals with various tasks, including tournament preparation and execution.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
  • Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.

Customer Service Representative

Kmart
07.2018 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Vision Science/ Master of Optometry - Optometry

Deakin University
Geelong, VIC
2025

Skills

  • Patience and Empathy
  • Team player mentality
  • Communication abilities
  • Adaptability and Resilience
  • Strong Communication and Interpersonal Skills
  • Decision-Making
  • Friendly and Helpful
  • Customer Service

Hobbies

- I love music of all kinds and my genre and periods change monthly

- I enjoy any sport with an emphasis on Basketball and Golf 

- A nicely made coffee is something I love to aside time for everyday 

Timeline

Golf Shop Attendant

Midlands Golf Club
11.2022 - Current

Customer Service Representative

Kmart
07.2018 - 01.2022

Bachelor of Vision Science/ Master of Optometry - Optometry

Deakin University

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Ben Collier