BEN DAVIDSON
Summary
Thorough Service Technician with commitment to superior service. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills, ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Service Technician
Hobart
11.2021 - Current
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality and retail sectors.
Electrical Supervisor
Clemtech
10.2018 - 11.2021
- Promptly addressing and resolving electrical issues.
- Prepared and analyzed complex reports of general or technical nature.
- Enhanced safety compliance by conducting thorough inspections of electrical systems and equipment.
- Mentored new electricians to develop their skills and improve overall team performance.
- Established strong relationships with clients, resulting in repeat business opportunities and positive referrals.
- Resolved technical issues swiftly, applying troubleshooting expertise for minimal disruption to ongoing operations.
- Coordinated electrical system maintenance and repair with other departments, outside agencies and public utilities.
Electrician
Beacon lighting
01.2010 - 10.2018
- Scheduling for a team of electricians Australia wide which includes finding work, organizing who would do a particular job on a weekly basis, fixing any issues that are raised
- Raise invoices for all jobs that are done and charging materials as required
- Maintain a company vehicle, phone and iPad
- Warranties, fixing customer issues and checking installation has been done correctly and complies with wiring regulations
- Store fit outs and renovations Australian wide which included organizing a schedule to make sure it was done in a timely manner
- Maintenance for all stores which would be general installation to suit the store's needs
- Training and developing new electricians by provided the correct support for their apprenticeship.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Assisted in the design phase of various projects, providing input on optimal lighting layouts, power distribution plans, and equipment specifications.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Electrician
Commander
01.2007 - 01.2010
- Installation of phone systems and data
- Minor electrical
- General cleaning and customer service.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Visited client sites to confirm space and layout restrictions for equipment installations.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Followed state and local building regulations based on National Electrical Code.
Education
Electrician
Victoria University Sunshine Campus
Sunshine, VIC12.2007
VCE -
SUNSHINE COLLAGE SENIOR CAMPUS
Sunshine, VIC12.2002
Skills
- E class electrical license
- REC Resisted electrical contractor
- Data license
- Working at heights license
- OH&S Red card
- Quality Assurance
- Regulatory Compliance
References
Available upon request
Timeline
Service Technician
Hobart
11.2021 - Current
Electrical Supervisor
Clemtech
10.2018 - 11.2021
Electrician
Beacon lighting
01.2010 - 10.2018
Electrician
Commander
01.2007 - 01.2010
Electrician
Victoria University Sunshine Campus
VCE -
SUNSHINE COLLAGE SENIOR CAMPUS
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