Ben Dillon
Hillcrest
Summary
Seasoned spa and wellness professional with a proven track record of enhancing client satisfaction and fostering repeat business through exceptional service and relationship building. At Grand Plaza Skin and Beauty, skillfully managed operations and staff, significantly improving customer service levels. Expert in small business operations and customer relations, adept at decision-making and spa retail sales.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
5
5
years of professional experience
Work History
Owner
Rejuvenate Skin and Spa
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Salon Manager
Grand Plaza Skin and Beauty
02.2023 - 04.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
Owner
Dillon Natural Therapies
02.2023 - 02.2024
- Maintained detailed records of client progress, adjusting treatments as necessary for optimal outcomes.
- Assisted clients in setting achievable wellness goals that aligned with their unique needs and preferences.
- Enhanced client well-being by utilizing holistic therapies and natural remedies.
Remedial Massage Therapist
City Cave
09.2022 - 02.2023
- Supported injury recovery for athletes, implementing targeted sports massage therapies.
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
Spa Therapist
Songbirds Resort
05.2020 - 09.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Owner
My Mountain Massage
11.2019 - 04.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Graduate Diploma - Cosmetic Dermal Science
Australasian Academy of Cosmetic Dermal Science
Southport, QLD10-2025
Diploma - Beauty Therapy
Ella Bache College
Fortitude Valley, QLD11-2024
Diploma - Remedial Massage Therapy (Advanced Rehabilitation)
Q Academy
Robina, QLD03-2021
Certificate IV And III - Fitness
NHFA
Robina, QLD08-2020
Certificate II - Retail Cosmetics
TAFE QLD
QLD11-2019
Skills
- Customer relations
- Decision-making skills
- Small business operations
- Spa retail sales
- Relationship building
- Client satisfaction
Websites
Affiliations
- ABIC Association Membership
Timeline
Owner
Rejuvenate Skin and Spa
04.2024 - Current
Salon Manager
Grand Plaza Skin and Beauty
02.2023 - 04.2024
Owner
Dillon Natural Therapies
02.2023 - 02.2024
Remedial Massage Therapist
City Cave
09.2022 - 02.2023
Spa Therapist
Songbirds Resort
05.2020 - 09.2022
Owner
My Mountain Massage
11.2019 - 04.2022
Graduate Diploma - Cosmetic Dermal Science
Australasian Academy of Cosmetic Dermal Science
Diploma - Beauty Therapy
Ella Bache College
Diploma - Remedial Massage Therapy (Advanced Rehabilitation)
Q Academy
Certificate IV And III - Fitness
NHFA
Certificate II - Retail Cosmetics
TAFE QLD
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