Ben Finn
South Australia
Summary
Infrastructure and systems professional with 14+ years of experience supporting and modernising enterprise environments across Windows Server, Citrix, VMware, cloud platforms, SQL Server and SAP. Proven delivering infrastructure upgrades, automation, disaster recovery and operational improvements across complex environments supporting 1,500+ users and 120+ locations. Recognised for rapidly understanding interconnected systems, deep troubleshooting capability, strong stakeholder engagement and leading practical solutions to complex business-critical challenges.
Overview
14
14
years of professional experience
Work History
Systems Administrator
ADBRI
Adelaide, SA
09.2021 - Current
- Support and maintain enterprise infrastructure environments across virtualisation, Citrix, Windows Server, SQL Server, networking, storage and cloud-integrated platforms supporting 1,500+ users across 120+ national locations.
- Deliver Level 3 infrastructure and application support across complex hybrid environments, resolving critical operational, authentication, application delivery and production issues.
- Optimised enterprise platforms including VMware vSphere, Citrix Virtual Apps & Desktops, Active Directory, Microsoft 365, SQL Server, backup/recovery platforms and security infrastructure to enhance performance and reliability.
- Lead disaster recovery testing, operational readiness activities and recovery validation exercises using replication and virtualisation technologies to strengthen business resilience and continuity capability.
- Develop PowerShell automation and reporting solutions to streamline infrastructure auditing, SQL access reviews, compliance reporting and operational administration tasks.
- Support enterprise SQL Server environments through permissions auditing, maintenance optimisation, backup validation, operational troubleshooting and platform support for business-critical applications.
- Coordinated infrastructure upgrades and remediation activities with vendors, managed service providers, and internal stakeholders to ensure timely project delivery and operational continuity.
- Managed backup and recovery operations across cloud and on-premise environments, ensuring data integrity through monitoring, retention management, recovery validation, and incident remediation.
- Plan and implement infrastructure changes through formal CAB governance processes, including risk assessment, technical documentation and stakeholder communication.
- Investigate and resolve complex infrastructure, networking, authentication, certificate and application delivery issues across distributed enterprise environments.
- Contribute to enterprise security and compliance initiatives through infrastructure hardening, patch coordination, access reviews, certificate lifecycle management and operational audit reporting.
SAP Solution and Database Lead
ADBRI
Adelaide, SA
03.2019 - 09.2021
- Led enterprise SAP landscape strategy, lifecycle planning and annual upgrade coordination across SAP application, database and infrastructure platforms.
- Designed and implemented SAP Gateway and SAP Fiori integration solutions to modernise SAP application access and improve user experience capabilities.
- Delivered upgrade and optimisation initiatives across SAP PI/PO, Solution Manager, SLD and associated SAP ecosystem platforms, enhancing operational stability and platform supportability.
- Redesigned SAP Solution Manager monitoring, alerting and EarlyWatch Alert reporting processes to improve visibility, proactive issue detection and operational governance.
- Rebuilt and modernised SAP BusinessObjects environments, including Active Directory Single Sign-On integration, operating system upgrades and database platform migrations.
- Delivered SAP ECC operating system and database upgrade initiatives, including Enhancement Pack 7 (EhP7) implementation across dual transport landscapes.
- Led migration and consolidation activities for a centralised SQL Server environment comprising 120+ databases, improving operational consistency and platform management.
- Managed SAP and database upgrade projects, overseeing planning, stakeholder coordination, CAB governance, implementation, and technical documentation.
- Coordinated transition of SAP BASIS operational responsibilities to managed services provider, facilitating knowledge transfer, process alignment, and operational documentation.
SAP BASIS Administrator
ADBRI
Adelaide, SA
01.2012 - 02.2019
- Administered and supported enterprise SAP environments across SAP NetWeaver, Java Stack, SAP BusinessObjects, SQL Server, Oracle and SAP GUI platforms.
- Maintained SAP platform stability through proactive monitoring, troubleshooting, patching, maintenance and operational support activities across production and non-production systems.
- Managed SAP transport systems, transport route configuration and change migration processes across complex multi-system SAP landscapes.
- Supported SAP platform upgrades, infrastructure integration activities and operational continuity initiatives in collaboration with infrastructure, database and vendor teams.
- Established technical upgrade procedures, governance documentation, and operational standards to facilitate change management and CAB approval processes.
- Created and updated SAP BASIS operational documentation and knowledge bases post-transition from externally managed support services to enhance internal knowledge sharing.
- Administered SAProuter infrastructure and secured SAP connectivity services to enable efficient external vendor and platform integration.
Skills
VMware vSphere & Virtualisation
Microsoft 365 & Active Directory
Infrastructure Monitoring & Operational Support
CAB Governance & Risk Assessment
Stakeholder Communication
Mentoring & Knowledge Sharing
Command Alkon Command Series
SSL/TLS certificates
DKIM
Citrix Virtual Apps & Desktops
SQL Server Administration
Enterprise Patch & Change Management
Vendor & MSP Coordination
Operational Governance
Active Directory, GPO, identity and authentication
SpectraQest Suite
OpenSSL
Salesforce
SAP BASIS SM/PI/BO /BW/ERP/GRC
PowerShell Automation & Reporting
Infrastructure Security & Compliance
Technical Leadership
Project Coordination
Application Migrations & Platform Integration
Rubrik
IIS
Windows Server Administration
Disaster Recovery & Backup Platforms
Hybrid Cloud & On-Premise Platforms
Complex Problem Solving
Process Improvement
Compliance auditing AD/SQL
Palo Alto Firewalls
Azure
Timeline
Systems Administrator
ADBRI
09.2021 - Current
SAP Solution and Database Lead
ADBRI
03.2019 - 09.2021
SAP BASIS Administrator
ADBRI
01.2012 - 02.2019