Summary
Overview
Work History
Education
Skills
Timeline
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Ben Gong

Central Coast

Summary

Dynamic Store Manager at Subway Erina with exceptional customer service and problem-solving skills. Proven track record in inventory management and cash control, enhancing operational efficiency. Developed financial models as a Cost Accountant at Johnson Controls, strengthening internal controls and optimizing production costs. Recognized for outstanding communication and fostering positive customer relations.

Overview

12
12
years of professional experience

Work History

Store Manager

Subway Erina
10.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Manage company tax together with accountant

Cost Accountant

Johnson Controls
03.2013 - 05.2016
  • Conducted in-depth variance analysis to identify root causes of discrepancies between actual results versus projections, informing corrective actions as necessary.
  • Developed customized financial models for more accurate forecasting of business performance, aiding strategic planning efforts.
  • Strengthened internal controls by reviewing existing processes and recommending enhancements to safeguard company assets.
  • Provided valuable insights into production efficiency by analyzing manufacturing process costs against industry benchmarks.
  • Monitored fixed asset accounting process, maintaining accurate asset registers and calculating depreciation schedules per GAAP guidelines.

Education

Master of Arts - Accounting

Macquarie University
Sydney, NSW
10-2008

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Shift scheduling
  • Process improvements
  • Report generation
  • Mathematical aptitude
  • Systems and software expertise

Timeline

Store Manager

Subway Erina
10.2016 - Current

Cost Accountant

Johnson Controls
03.2013 - 05.2016

Master of Arts - Accounting

Macquarie University

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Ben Gong