Ben Gray
Broadwater,NSW
Summary
Dynamic professional with a strong background in customer service and team management at Aldi Supermarkets. Skilled in multitasking and organization, I excel in creating a clean and welcoming environment while supervising staff to enhance customer satisfaction. Adaptable and empathetic, I effectively resolve issues and foster positive client relationships.
Overview
15
15
years of professional experience
Work History
Baker
Wardell Pie Company
Wardell, NSW
09.2024 - Current
- Operated ovens and other equipment to bake products
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food products to ensure quality.
Administrative Assistant
Australian Unity
Tweed Heads, NSW
06.2024 - 09.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed and maintained accurate records, including client files, financial documents, and internal databases, ensuring compliance with company policies.
Care Worker
Australian Unity
Murwillumbah, NSW
09.2023 - 06.2024
- Provided emotional and practical support to elderly clients in their homes.
- Transported clients to medical appointments and other necessary errands.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Store Team Member
Coles Supermarket
Murwillumbah, NSW
10.2022 - 09.2023
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Organized and maintained store displays.
- Provided product knowledge to customers and answered inquiries.
- Ensured compliance with safety regulations while handling merchandise.
Apprentice Barber
Electric Mermaid
Brunswick Heads, NSW
01.2021 - 11.2021
- Provided haircuts, shaves, trims, and other barber services to clients.
- Listened attentively to customers' requests while providing additional advice if necessary.
- Ensured all work areas were properly sanitized between appointments.
Assistant Store Manager
Aldi Supermarkets
Ballina, NSW
02.2010 - 11.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Certificate 3 - Barbering
TAFE NSW
NSW01-2021
Certificate 3 - Retail Butchery
TAFE QLD
QLD01-2003
Skills
- Multitasking and organisation
- Team player
- Excellent cleaning skills
- Employee supervision and motivation
- Empathetic and caring
- Adaptability and flexibility
- Friendly client service and communication
- Problem-solving
- Task prioritisation and time management
References
- Tod Clarke ,Store manager Aldi Ballina 0438 668885
- Kath Buchanan Service Coordinator Australian Unity 0432268503 katherinebuchanan01@outlook.co
- Patrick Wilton Assistant store manager Aldi Goonelabah 0435 900 617
Timeline
Baker
Wardell Pie Company
09.2024 - Current
Administrative Assistant
Australian Unity
06.2024 - 09.2024
Care Worker
Australian Unity
09.2023 - 06.2024
Store Team Member
Coles Supermarket
10.2022 - 09.2023
Apprentice Barber
Electric Mermaid
01.2021 - 11.2021
Assistant Store Manager
Aldi Supermarkets
02.2010 - 11.2019
Certificate 3 - Barbering
TAFE NSW
Certificate 3 - Retail Butchery
TAFE QLD
Similar Profiles
Seraphina Renatus PelajiSeraphina Renatus Pelaji
Project Engineer at Doz Pie Investment CompanyProject Engineer at Doz Pie Investment Company
Katie WiseKatie Wise
Store Manager of Operations at Southern Baked Pie CompanyStore Manager of Operations at Southern Baked Pie Company
Liliya LysenkoLiliya Lysenko
Restaurant Hostess at Portland Pie CompanyRestaurant Hostess at Portland Pie Company