Ben Hole
Bondi Junction
Summary
Dynamic Customer Service Representative with a proven track record. Adept at resolving conflicts and enhancing client relations. Skilled in critical thinking and data entry, I have consistently transformed customer dissatisfaction into loyalty, showcasing my commitment to excellence and professionalism in high-pressure environments. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
KMart
03.2023 - Current
- Adapted to multiple department focuses by learning new skills quickly and on demand. This includes customer service, register operation, stock management, and online clientele.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Zoological Data Analyst
Taronga Zoo Sydney, NSW
02.2024 - 12.2024
- Assessed wellbeing of various reptile species to facilitate the transition into the Amphibian and Reptile Conservation Centre.
- Categorised and reviewed backlogged video files documenting reptile behaviour utilising ethogram spreadsheets.
Administrative Assistant
Thwaite Consulting Group
11.2022 - 03.2023
- Maintained a coherent and organised filing system and database management of company information
- Revamped online website by categorising, outlining, and detailing a portfolio of construction projects
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
KFC Restaurant
12.2019 - 10.2020
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Wildlife Conservation And Film Studies
University of Sydney
Sydney, NSW06-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Warehousing functions
- Customer relations
- Client relations
- Professional telephone demeanor
- Follow-up skills
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Zoological Data Analyst
Taronga Zoo Sydney, NSW
02.2024 - 12.2024
Customer Service Representative
KMart
03.2023 - Current
Administrative Assistant
Thwaite Consulting Group
11.2022 - 03.2023
Customer Service Representative
KFC Restaurant
12.2019 - 10.2020
Bachelor of Science - Wildlife Conservation And Film Studies
University of Sydney
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