Ben Holland Crawford
Summary
I have eight years of work experience across multiple sectors, during this time I have honed strong interpersonal and organizational skills, making me a valuable team player in any professional setting. Along with being recognized for leadership abilities and working in pressurised environments
Overview
7
7
years of professional experience
Work History
Collections Administrator/ Telephony Agent
PTSB Bank
10.2022 - 04.2024
- Managed a high-volume mailbox, delivering responses within SLAs, collaborating with internal teams to resolve customer issues effectively
- Engaged in regular communication with brokers and solicitors to address inquiries and facilitate smooth mortgage processes for their clients.
Retail Assistant
Lifestyle Sports
10.2021 - 10.2022
- Orchestrated a seamless customer experience in collaboration with colleagues and managers, achieving daily sales targets, contributing to the store's success
- Supported inventory management by retrieving stock for customers and managers, whilst providing exceptional customer service, resolving queries, and facilitating purchases.
Barman/ Barista
Bailey Bar & Cafe, Dublin
08.2017 - 10.2021
- Delivered outstanding service while managing bar operations, ensuring exacting standards of cleanliness and efficiency, collaborated closely with floor staff and supervisors to uphold bar excellence
- Trained inexperienced staff on cash handling and customer service protocols
Education
Education & Training bachelor's degree -
Dublin City University
05.2022
Skills
- Team Player
- Open Minded
- Punctual
- Fluent English
- Quick Learner
References
Available upon request
Timeline
Collections Administrator/ Telephony Agent
PTSB Bank
10.2022 - 04.2024
Retail Assistant
Lifestyle Sports
10.2021 - 10.2022
Barman/ Barista
Bailey Bar & Cafe, Dublin
08.2017 - 10.2021
Education & Training bachelor's degree -
Dublin City University