Ben Holloway
Bartender/TSO
Canberra
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Bartender
Lala Hospitality Group
03.2024 - Current
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Assisted with event planning for special occasions such as themed nights or private parties, creating tailored drink menus to suit specific needs.
- Managed inventory effectively, reducing waste and ensuring availability of key ingredients at all times.
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
Technical Support Officer (Trainee)
Catholic Education Office
01.2022 - 01.2024
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
Bartender
Merimbula RSL Club
08.2022 - 12.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
University of Canberra
Canberra, ACT 02.2024 - Current
High School Diploma -
Australian College of Commerce And Management
01.2022 - 12.2023
Skills
Remote Support
Network Troubleshooting
IT security knowledge
Problem-solving abilities
Organizational Skills
Team Collaboration
Effective Communication
Customer Service
Creative Thinking
Additional Information
Referees:
- Mark Hudson - 0418 377 025
- Kel Bezaire - 0493 279 701
Timeline
Bartender
Lala Hospitality Group
03.2024 - Current
High School Diploma -
University of Canberra
02.2024 - Current
Bartender
Merimbula RSL Club
08.2022 - 12.2023
Technical Support Officer (Trainee)
Catholic Education Office
01.2022 - 01.2024
High School Diploma -
Australian College of Commerce And Management
01.2022 - 12.2023
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