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Ben Human
Spring Hill
Summary
Experienced with guest relations and ensuring welcoming atmosphere. Uses effective communication and problem-solving skills to address customer needs promptly. Knowledge of maintaining operational efficiency and clean, organized environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Staff
Piggyback
01.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
Waiter
Uptown Social
01.2019 - 01.2022
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelors - Counselling
Australian College of Applied Professions
QLDSkills
- Experience in providing a positive customer experience
- Relevant skills in stocking and following stock lists
- Experience in using POS and TYRO systems
- Used to working in high pressure situations
- Cleanliness
- Memory retention
- Professional appearance
- Phone etiquette
- Cultural awareness
Certification
- Responsible Alcohol Service Certification
Interests
Timeline
Front of House Staff
Piggyback
01.2023 - Current
Waiter
Uptown Social
01.2019 - 01.2022
Bachelors - Counselling
Australian College of Applied Professions
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