Ben Jefferson
Broken Head,NSW
Summary
Through education in Psychology and Counselling integrated with the experience of helping adults and children learn language and safely guiding groups around a mountain environment I have returned to Australia with a clear desire to help people and improve their circumstances and lives where possible. I particularity would like to do this within our diverse and rich Indigenous culture.
Overview
27
27
years of professional experience
1
1
Certification
Work History
English as a Second Language Teacher
Self-employeed
05.2016 - 01.2024
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Designed interactive lessons to engage all learning styles and promote active participation.
Mountain Guide
Self-employeed
11.2016 - 02.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Landscape Gardener
Self-employeed
04.2014 - 04.2016
- Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigor while minimizing pest issues.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Increased client satisfaction by providing personalized gardening solutions tailored to their needs.
Lodge Manager and Mountain Guide
Self-employeed
03.2007 - 03.2014
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
- Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
Rides Operator
Luna Park
04.2002 - 08.2004
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
Customer Sales and Service Expert
Crystalight
06.1997 - 01.2001
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
Education
Diploma - Counseling
Australian Institute of Professional Counsellors
Gold Coast, QLD12.2024
Bachelor of Science - Psychology
Swinburne University of Technology
Melbourne, VIC06.2004
Certificate III - Tourism
William Angliss Institute of TAFE
Melbourne, VIC10.2003
Certificate III - Horticulture
TAFE N.S.W Wollongbar
Wollongbar, NSW03.1997
Skills
- Kind and Compassionate
- Team Collaboration
- Proficient in creating and maintaining schedules
- Critical Thinking
- Patient
- Flexible working with people and real life circumstances
Volunteer Work
Meals For Kids. Teine, Sapporo Japan. (Kodomo Shokudo). Volunteering to help serve meals to children who have problems with adequate meals in their home environment. Interacting with organisers to facilitate a positive day. Helping, talking and interacting with the children to provide a good day and experience.
Certification
Work, Health and Safety Training. Luna Park
The Art of Winning and Keeping Customers.
Bringing Up Great Kids - TFC Kentwell.
Languages
Japanese
Professional Working
Interests
Personal Development. Diet and connecting with country and the environment.
Sports such as surfing, snowboarding, Brazilian Jujitsu and Rugby League.
Music including playing the drums.
Timeline
Mountain Guide
Self-employeed
11.2016 - 02.2020
English as a Second Language Teacher
Self-employeed
05.2016 - 01.2024
Landscape Gardener
Self-employeed
04.2014 - 04.2016
Lodge Manager and Mountain Guide
Self-employeed
03.2007 - 03.2014
Rides Operator
Luna Park
04.2002 - 08.2004
Customer Sales and Service Expert
Crystalight
06.1997 - 01.2001
Diploma - Counseling
Australian Institute of Professional Counsellors
Bachelor of Science - Psychology
Swinburne University of Technology
Certificate III - Tourism
William Angliss Institute of TAFE
Certificate III - Horticulture
TAFE N.S.W Wollongbar
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