Summary
Overview
Work History
Education
Skills
Attributes
Personal Information
References
Timeline
Generic

Ben Keenan

Upper Coomera,QLD

Summary

Motivated employee whom learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Passionate about promoting lasting customer satisfaction by delivering quality service.

Overview

11
11
years of professional experience

Work History

Factory Worker

Flatpax Cut to Size
10.2023 - Current
  • Ensured timely shipments by carefully packing orders and coordinating with shipping carriers for pickup.
  • Picking and Packing orders reading off Invoice
  • Keeping products separated, organized and in good rotation
  • Monitored product quality consistently and reported problems with items accordingly to supervisors
  • Operating various pieces of equipment (e.g, Panel Saw, Hand Tools, Dolly Loader, Pallet Wrapper, Electric Pallet Jack)
  • Follows manufacturing practices and required work-safe practices
  • Maintains a clean, sanitary, and safe work area

Landscaper & Gardener

Green Life Group
01.2019 - 10.2023
  • Running a Ute and organizing a Ute load of staff on site to go to certain job sites
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.

Call Centre Representative for Belong and Medibank Private

Stellar Asia Pacific
01.2017 - 01.2019
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Contributed to team sales goals by upselling products and services to customers.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Customer Service and Food Preparation

KFC Labrador
10.2013 - 01.2017
  • Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
  • Reduced order processing time through effective multitasking and prioritization of tasks.
  • Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
  • Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
  • Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
  • Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for the establishment.
  • Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
  • Maximized customer satisfaction by proactively addressing potential issues, offering suitable solutions and ensuring timely resolution.
  • Assisted in training new employees on company procedures, product knowledge, and best practices for exceptional service delivery.

Education

Aquinas College
Southport, QLD

Skills

  • Horticultural Knowledge
  • General Housekeeping
  • Packaging Operations
  • Manufacturing
  • Willingness to learn new skills
  • Works well independently and within a team environment
  • Dedicated team player
  • Attention to detail
  • Great communicator
  • Approachable and helpful
  • Own Transportation
  • Open Manual Driver's License

Attributes

  • Honest, flexible, and reliable employee
  • Good communication skills
  • Persistent and dedicated to all tasks
  • Commitment to workplace equity and diversity
  • Focused on detail and accuracy
  • Motivated to contribute to team goals and successes

Personal Information

Date of Birth: 05/03/1997

References

  • Bailley Kinzett Former Team Leader at Green Life Group,

  0426 150 358

  • Zac Gilder, Current Team Leader at Green Life Group,

  0466 544 650

Timeline

Factory Worker

Flatpax Cut to Size
10.2023 - Current

Landscaper & Gardener

Green Life Group
01.2019 - 10.2023

Call Centre Representative for Belong and Medibank Private

Stellar Asia Pacific
01.2017 - 01.2019

Customer Service and Food Preparation

KFC Labrador
10.2013 - 01.2017

Aquinas College

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Ben Keenan