Ben Kelsey
Auckland
Summary
Self-motivated Customer service rep brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Support Representative
Kitomba
06.2023 - Current
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Concrete Finisher
Kelsey Concrete
01.2021 - 06.2023
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Created specific finishes on poured concrete.
- Shoveled materials such as dirt, gravel, and asphalt.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Troweled and finished concrete to create textured or decorative surfaces.
Delivery Driver
Mint Drycleaners
02.2020 - 01.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Customer Service Representative
Skinny
01.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Avondale College
Level 4 - Teaching English As A Second Language
TEFL
NZ06.2022
Certificate in Travel Level 4 ITC Certificate in International Travel and Tourism ITC Amadeus Reservations Certificate - Travel and Tourism
The International Travel College of New
Zealand
2017
Skills
- Employee relations
- Troubleshooting Network Issues
- Office Supplies and Inventory
- Voice and Data Service Migration
- Resolve Technical Problems
- Friendly and Patient
- Hardware Repair
- Desktop Support
- Positive and friendly
- Cash handling and management
- Personable
- Quick learner
Timeline
Support Representative
Kitomba
06.2023 - Current
Concrete Finisher
Kelsey Concrete
01.2021 - 06.2023
Delivery Driver
Mint Drycleaners
02.2020 - 01.2021
Customer Service Representative
Skinny
01.2019 - 02.2020
High School Diploma -
Avondale College
Level 4 - Teaching English As A Second Language
TEFL
Certificate in Travel Level 4 ITC Certificate in International Travel and Tourism ITC Amadeus Reservations Certificate - Travel and Tourism
The International Travel College of New
Zealand
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