Ben Kneeshaw
Melbourne,VIC
Summary
Results-driven retail manager with expertise in enhancing customer satisfaction and optimizing inventory control. Proven track record in achieving sales targets through effective team leadership and data analysis.
I have spent my entire working life in customer service ensuring the customers needs are a the forefront of all decisions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Retail Manager
BWS
Melbourne, VIC
05.2011 - Current
- Led team in achieving sales targets through effective staff training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented customer service initiatives that enhanced shopper experience and increased loyalty.
- Analyzed sales data to identify trends, adjusting product offerings to meet customer demands.
- Developed and enforced operational policies, ensuring compliance with company standards and regulations.
- Oversaw daily store operations, optimizing workflows for improved efficiency and staff productivity.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Department Manager
Woolworths
Melbourne, VIC
06.2001 - 05.2011
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Guest Services Coordinator
Sheraton Grand Mirage Resort, Port Douglas
Port Douglas, QLD
05.1999 - 05.2001
- Managed guest inquiries and complaints, delivering exceptional service to enhance satisfaction.
Education
No Degree - Hospitality Management
William Angliss Institute of TAFE
Melbourne, VICVCE -
Trinity Grammar School
Melbourne, VIC1996
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
Certification
- RSA , Victoria liquor licensing
- First Steps Liquor License Nominee
- Certificate 3 Retail Management
- Advanced Diploma Hospitality Management
Timeline
Retail Manager
BWS
05.2011 - Current
Department Manager
Woolworths
06.2001 - 05.2011
Guest Services Coordinator
Sheraton Grand Mirage Resort, Port Douglas
05.1999 - 05.2001
No Degree - Hospitality Management
William Angliss Institute of TAFE
VCE -
Trinity Grammar School