BEN .L
Melbourne,VIC
Summary
I have a positive attitude and have faced every problem I have to solve and come up with better solutions, and I have the passion and responsibility to never stop communicating with my teammates and do my best to make sure that we are all on a better path, not just me.
Overview
5
5
years of professional experience
Work History
Repair Technician & Inbound Manager
Refurlab
06.2022 - 01.2024
- Streamlined repair order management for increased productivity by maintaining accurate records and tracking the progress of each job.
- Enhanced customer satisfaction by efficiently processing repair requests and scheduling timely service appointments.
- Resolved customer complaints professionally while maintaining a positive attitude, ultimately retaining their business.
Inbound Warehouse Associate
Coupang
01.2022 - 06.2022
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Optimized space utilization within the warehouse by reorganizing storage areas following established guidelines.
Restaurant Server
Korean BBQ Restaurant
03.2021 - 09.2021
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
Shop Seller
Hottracks, Kyobobook
02.2021 - 12.2021
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
- Conducted thorough research on products prior to recommending them to customers, ensuring accurate information was provided at all times.
Convenience Store Clerk
CVS For YOU
02.2019 - 02.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
Education
High School Diploma -
Dunnae High School
Dunnae-myeon, Hoengseong-gun, Gangwon-do, Republic12.2019
Skills
- Video Editing
- Content Production
- Music Composition
- Brand Understanding
- Brand Awareness
- Inventory Control
- Customer Service
Languages
English
Full Professional
Timeline
Repair Technician & Inbound Manager
Refurlab
06.2022 - 01.2024
Inbound Warehouse Associate
Coupang
01.2022 - 06.2022
Restaurant Server
Korean BBQ Restaurant
03.2021 - 09.2021
Shop Seller
Hottracks, Kyobobook
02.2021 - 12.2021
Convenience Store Clerk
CVS For YOU
02.2019 - 02.2020
High School Diploma -
Dunnae High School
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