Ben Langley
Sydney
Summary
Results-driven Account Manager with a proven track record of consistently exceeding targets, as demonstrated through impactful experiences at Convera and Kaseya. Utilising a consultative approach to sales, focusing on understanding clients' needs, goals, and pain points to ensure alignment with tailored solutions. Exceptional communication and problem-solving abilities foster strong rapport with clients, driving individual and organizational growth. Committed to delivering value and enhancing client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Kaseya
03.2024 - Current
- Manage and grow a portfolio of Managed Service Provider (MSP) accounts, both new and existing to drive adoption of Kaseya's 45+ IT Solutions.
- Align clients' business goals with tailored solutions that enhance efficiency and profitability
- Oversee the full sales cycle from prospecting to closing, while fostering strong, long term relationships to maximise cross-sell and up-sell opportunities
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
Business Development/Account Management
Western Union Business Solutions/Convera
03.2020 - 12.2023
- Consistently exceeding quarterly and annual sales targets of over £150,000 for the calendar year for the last 3 years. Generated through outbound networking and a structured approach to prospecting by creating detailed customer profiles
- Using a consultative sales approach in order to find the best software solutions for customers, ensuring a 50% customer close rate and hitting KPI’s of 50 new meetings per quarter
- Leading initiatives and attending large scale events to showcase software solutions to C-Suite decision makers
- Providing expert financial and payment advice following IOC qualification
- Collaborated with product development teams to ensure alignment between customer needs and product offerings, driving innovation and revenue growth.
Business Systems Analyst
Morson Talent
08.2018 - 03.2020
- Project support within multiple company wide projects through management of risk and issue registers
- Carrying out internal and external training sessions to over 50 attendees at a time
- Created and delivered presentations to external decision makers
PMO Analyst
Coop Group
06.2017 - 03.2018
- Overseeing various high-level and company wide programmes
- Multi year project planning with Prince 2 methodology
- Distribution of weekly and monthly reports to the wider business and project teams
Education
BA 2:2 - Economics
University of Sheffield
06.2017
Skills
- Sales cycle management
- Comprehensive software product knowledge
- Strong presentation abilities
- In-depth knowledge of global payments
- CRM proficiency
- Strategic sales planning
- SaaS Knowledge
- Account management
Certification
- Investment Operations Certification (IOC)
Visa Status
482 Skilled Visa
Timeline
Account Manager
Kaseya
03.2024 - Current
Business Development/Account Management
Western Union Business Solutions/Convera
03.2020 - 12.2023
Business Systems Analyst
Morson Talent
08.2018 - 03.2020
PMO Analyst
Coop Group
06.2017 - 03.2018
BA 2:2 - Economics
University of Sheffield
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