Ben Lasek
Cranbourne West,VIC
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Development Manager
Allset Energy
Cheltenham, Victoria
02.2023 - 09.2024
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Organized meetings between senior management and prospective customers.
- Collaborated with marketing team members to design promotional materials.
- Researched target markets to understand the needs of current and potential customers.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Managed budgets and resources efficiently to maximize return on investment.
- Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
- Negotiated and closed high-value contracts with new and existing clients to increase market share.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Implemented CRM strategies to improve customer engagement and retention.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
- Delivered presentations to senior management and stakeholders to report on progress and results.
- Fostered long-term partnerships with key industry players to enhance market presence.
- Conducted risk assessments for potential business ventures or strategies.
- Developed and executed strategic business plans to achieve revenue and growth targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Storeman /Warehouse Operations Manager
TS Fasteners Pty Ltd
Dandenong South, Victoria
07.2003 - 01.2023
- Received and inspected incoming goods, ensuring accuracy of shipments.
- Organized storage area to ensure efficient stock management.
- Maintained inventory records using computerized systems.
- Prepared orders for delivery, loading and unloading trucks as required.
- Operated forklift to move materials around the warehouse.
- Performed daily cycle counts on products in the warehouse.
- Assisted with physical inventories and conducted audits of inventory accuracy.
- Coordinated efforts between departments to ensure timely order fulfillment.
- Ensured safe operation of all equipment used in the warehouse environment.
- Processed customer returns and credits as needed according to company policy.
- Monitored stock levels and identified shortages or overages of items stored in the warehouse.
- Identified opportunities for improvement in processes related to warehousing operations.
- Provided support for special projects related to supply chain activities.
- Managed vendor relationships, including resolving quality issues and negotiating pricing terms.
- Researched product availability from suppliers when necessary.
- Maintained a clean, organized work environment at all times.
- Developed procedures for receiving, storing, tracking, and issuing materials.
- Tracked shipping documents such as bills of lading and packing slips.
- Verified accuracy of data entered into database system by other team members.
- Responded promptly to customer inquiries regarding product availability or shipment status.
- Worked collaboratively with other departments to ensure smooth workflow throughout the organization.
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
- Planned and organized shipment of finished goods and products to customers and made sure product packaging and delivery service contractors met cost, quality and time constraints.
- Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
- Managed warehouse stock and equipment inventory, kept levels up to meet customer needs and tracked and recorded inventory spending and product flow.
- Introduced and deployed barcode scanners to record goods movement and implemented cameras and alarm system to keep products secure within warehouse.
- Researched and identified cost-effective inventory sources, implemented central electronic system for tracking outgoing inventory and liaised with distributors and customers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Compared and verified identifying information of outgoing shipments.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Determined shipping methods, routes or rates for materials to be shipped.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Computed shipping, storage or demurrage charges using computer or price list.
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Ensured compliance with safety regulations and established company policies concerning employee conduct.
- Maintained accurate records of all goods received or shipped from the warehouse.
- Prepared budget proposals for capital improvements related to warehouse operations.
- Reviewed existing processes regularly to identify areas that need improvement or optimization.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented and planned warehouse safety and security programs and activities.
- Prepared inventory for shipment by attaching tags and labels.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Delivery Driver HR
Awesome Party Hire
Ringwood, Victoria
01.2015 - 11.2019
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Assisted warehouse personnel in packing orders when necessary.
- Monitored fuel level throughout shift and refueled when necessary.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Contacted customers prior to delivery to coordinate delivery times.
Education
Diploma - Supply Chain And Logistics Management
Chisholm Institute
Dandenong, VIC11-2008
Cert IV - Supply Chain And Logistics
Chisholm Institute
Dandenong, VIC11-2006
High School Diploma -
Galvin Park Secondary College
Galvin Park11-1999
Skills
- Load Balancing
- Vehicle Maintenance
- Dispatch Communication
- GPS Navigation
- Equipment Operation
- Cargo Handling
- Payment Collection
- Goods Transport
- Experienced manual transmission driver
- Client Relationship Management
- Complex Problem-Solving
- Forklift Operation
- Local routes understanding
- Safe Driver Training
- Safe Driving
- Pallet jack and hand truck operation
- Pre-Trip and Post-Trip Inspections
- Heavy Lifting
- Skilled forklift operator
- Responsible driver
- Positive Attitude
- Route Management
- Time Management
- Excellent sense of direction
- Route Planning
- Attention to Detail
- Trip planning
- Punctual and Reliable
- Shipping and packaging
- Dependable and reliable
- Teamwork and Collaboration
- Exceptional written and verbal communication skills
- Documentation And Reporting
- Time management skills
- Customer Service
- Stocking and Inventory
- Heavy hauling
- Courteous and polite demeanor
- Loading and unloading
Certification
- HR Manual License
- White Card
- LF Forklift License
- Work Safely At Heights Card
Accomplishments
- Achieve second highest achieving student in Chisholm for my Diploma and Cert IV
References
References available upon request.
Timeline
Business Development Manager
Allset Energy
02.2023 - 09.2024
Delivery Driver HR
Awesome Party Hire
01.2015 - 11.2019
Storeman /Warehouse Operations Manager
TS Fasteners Pty Ltd
07.2003 - 01.2023
- HR Manual License
- White Card
- LF Forklift License
- Work Safely At Heights Card
Diploma - Supply Chain And Logistics Management
Chisholm Institute
Cert IV - Supply Chain And Logistics
Chisholm Institute
High School Diploma -
Galvin Park Secondary College
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