Ben Li
Brisbane
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Stock Filler
Woolworths
03.2024 - Current
- Organized and maintained inventory accuracy using warehouse management systems.
- Operated material handling equipment to facilitate efficient stock replenishment.
- Collaborated with team members to optimize stock placement for improved accessibility.
- Monitored stock levels and initiated reorders to prevent shortages.
- Provided excellent customer service while addressing inquiries and resolving issues promptly, boosting overall satisfaction rates.
Warehouse Operator
Startrack Aus Post
01.2023 - 01.2024
- Operated forklifts and pallet jacks to efficiently move materials within warehouse.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented safety protocols, reducing workplace incidents and enhancing employee awareness.
- Trained new staff on warehouse procedures, fostering a culture of safety and efficiency.
Sales Assistant
Curtain Wonderland
02.2022 - 12.2022
- Assisted in processing sales transactions and maintaining accurate records.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with team members to optimize inventory management and product displays.
- Trained new staff on point-of-sale systems and customer engagement techniques.
Customer Sales Assistant
Spotlight
07.2021 - 12.2021
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Restaurant Manager
New China Dragon
12.2020 - 03.2021
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling and training, fostering a collaborative team environment.
- Developed and implemented efficient inventory management systems to reduce waste.
- Oversaw customer service initiatives, enhancing guest satisfaction through feedback collection and analysis.
Assistant Restaurant Manager
Tong Yu
05.2016 - 11.2020
- Assisted in daily operations, supporting team members to ensure excellent service quality.
- Trained new staff on restaurant procedures and customer service standards.
- Maintained cleanliness and organization of dining area and kitchen environment.
- Handled customer inquiries and resolved issues effectively to enhance guest satisfaction.
- Supported inventory management by tracking stock levels and placing orders as needed.
Education
No Degree - Primary Education
Eimeo Road State School
Mackay, QLDHigh School Diploma -
St Catherine Catholic College
Proserpine, QLD11-2020
No Degree - Accounting And Finance
Griffith University
QLD04-2022
Bachelor of IT - Computer And Information Systems
Queensland University of Technology
Brisbane, QLD04-2026
Skills
- Customer service
- Problem identification
- Time management
- Teamwork and collaboration
- Computer skills
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Stock Filler
Woolworths
03.2024 - Current
Warehouse Operator
Startrack Aus Post
01.2023 - 01.2024
Sales Assistant
Curtain Wonderland
02.2022 - 12.2022
Customer Sales Assistant
Spotlight
07.2021 - 12.2021
Restaurant Manager
New China Dragon
12.2020 - 03.2021
Assistant Restaurant Manager
Tong Yu
05.2016 - 11.2020
No Degree - Primary Education
Eimeo Road State School
High School Diploma -
St Catherine Catholic College
No Degree - Accounting And Finance
Griffith University
Bachelor of IT - Computer And Information Systems
Queensland University of Technology