Ben Logavatu Fong
Austral,New South Wale
Summary
Dynamic customer service professional with a strong work ethic and proven expertise at HFC Bank. Skilled in credit management and problem-solving, I excelled in processing loan applications and ensuring timely settlements. My attention to detail and effective communication fostered positive client relationships, driving satisfaction and operational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teller
HFC Bank
Lautoka
06.2014 - 06.2022
- Engaged directly and indirectly with customers on a daily basis.
- Processed withdrawals and deposits efficiently for customer transactions.
- Serviced and replenished ATM machines as custodian.
- Facilitated foreign currency exchange over the counter, including during cruise ship arrivals at Lautoka wharf.
- Prepared bank cheque requests for customers and other banks.
- Relieved Head Teller during absences to ensure seamless operations.
Relieving Personal Finance Executive - Retail Banking Unit
HFC Bank
Lautoka
05.2017 - 12.2020
- Engaged directly with customers to address inquiries and resolve issues daily.
- Assessed loan applications, sorted approvals, and finalized settlements efficiently.
- Managed accounts designated for executives and high-net-worth clients.
- Prepared Letters of Offer to facilitate loan agreements.
- Ensured all approvals, security documents, and registrations were complete prior to fund release.
- Coordinated with FNPF, legal entities, and government offices to guarantee timely settlements.
- Performed account maintenance, restructures, and reviews as required.
- Oversaw daily reporting of loans, cheque accounts, and non-performing accounts.
Customer Service Officer
HFC Bank
Lautoka
08.2014 - 05.2017
- Deal directly and indirectly with customers.
- Provide efficient, professional and excellent customer service to internal and external customer.
- Accuracy in meeting customer's financial transactional needs.
- Identifying customers' needs and being cable to refer business to PFE.
- Providing friendly and responsive customer service by developing and using excellent customer service skills and ensuring customer banking requirements are satisfied.
- Providing friendly and responsive customer service in teller, transactions, and enquirer's maintained and sales referral.
- Preparation of Loan documents for customer execution.
- Undertake Quality Assurance, Compliance Checks, and Verification of customer details.
- Ensure that proper and correct approvals are in place.
- Lodging of consent with stakeholders.
- Security documents are inorder, appropriate stamping, registrations and consents are in place prior to release of funds.
- Liaise with FNPF, Legal Bodies and Government Offices to ensure that settlements are effected on time.
- Undertake settlements, account maintenance, restructures and reviews.
- Preparation of cheques and payments to bank accounts.
- Records Management - Filing of customer correspondences as per standing instructions of Filing System.
- Risk Compliance and Audit.
- Attending Court matters on behalf of HFC bank.
Litigation / Conveyancing Clerk
Young and Associates
Lautoka
12.2012 - 07.2014
- Company Overview: Barrister and Solicitor
- Primary role is Customer Service in new court matters.
- Interview customers/parties.
- General administrative work within a litigation attorney office.
- Filing of customer correspondence.
- Handling client communication, and maintain time and billing record.
- Assisting in legal task.
- Receiving Instruction from Parties.
- Conducting title searches and preparation of legal documents.
- Sorting consents from stakeholders.
- Sorting Tax and stamp duty from FRCA.
- Attending to settlement and registration.
- Handling client communication, and maintain time and billing record.
- Issue reminder letters and Bailiff Notices.
- Attending to company registration.
- Attending to customer queries and complaints.
- Barrister and Solicitor
Sales Person
House of Glamour
Lautoka
01.2011 - 12.2012
- Provided customer service to enhance satisfaction and resolve inquiries.
- Processed transactions as cashier, ensuring accuracy and efficiency.
- Assisted with banking deposits and sales activities to support operations.
Waiter and Cashier
Welcome Restaurant
Lautoka
01.2010 - 01.2011
- Facilitating banking deposits.
Education
Masters in Business Accounting - Business Communication, Quantitative Methods, Business Accounting, Corporate Responsibility and Ethics, Business Law, Organizational Behavior, Management Principals
Kent Institute Australia
Australia04.2025
Trade Certificate in Electrical Engineering - Electrical Wireman Module 1, Electrical Wireman Module 2, Electrical Wireman Module 3
Fiji National University
Fiji01.2022
Trade Certificate in Electrical and Electronics - Stage 1 & 2 in electronic and electrical engineering
Fiji Institute of Technology
Fiji01.2009
Secondary School Education -
Saint Thomas High School
Lautoka, Fiji01.2008
Primary School Education -
Saint Thomas Primary School
Lautoka, Fiji01.2001
Skills
- Customer service expertise
- Business communication
- Strong work ethic
- Multitasking Abilities
- Effective communication
- Collaborative teamwork
- Credit management
- Flexibility and dependability
- Goal setting
- Data entry
- Report preparation
- Attention to detail
- Problem solving
Languages
- English
- Fijian
References
- Mrs. Teresia Batiweti, Branch Manager, HFC Bank, Lautoka, Fiji, (679) 666 3366, (679) 999 1411, teresiab@hfc.com.fj
- Mr. Chen Bunn Young, Solicitor and Barrister, Young and Associates, 60, Lautoka, (679) 666 0044, (679) 999 0044, youngslaw@connect.com.fj
- Rosie Fong, General Manager Human Resources, HFC Bank, Suva, Fiji, 161, Suva, (679) 999 1231, (679) 331 6555, rosief@hfc.com.fj
Hobbies and Interests
- Basketball
- Rugby
- Socializing
- Swimming
- Watching movies
Training
- Anti-Money Laundering Training, Financial Intelligence Unit, 2017-2022
- First Aid Training, Red Cross, 2017
- Fire Warden Training, National Fire Authority, 2016
- Insurance Training, Tower Insurance, 2016
- Financial Analysis, HFC Bank
- OHS Officer, HFC Bank
- Labour Management Consultation & Cooperation Committee (LMCC), HFC Bank
- Valuation Training, HFC Bank
- Credit Administration Training, HFC Bank
- Customer Service Training, HFC Bank - In House
- Sexual Harassment Awareness, Young & Associates - In House
Primary Education
Saint Thomas Primary School, Lautoka, 1996 - 2001
Secondary Education
Saint Thomas High School, Lautoka, 2002 - 2008, 2007 - School Prefect, 2006 - President of Scholastic Crime Stoppers
Affiliations
- Listening to music
- Spending time with families and friends
- Watching movies
- Outdoor activities and sports, especially basketball
Accomplishments
- Three times Employee of the Month at HFC Bank
- Met given targets for the company
- I completed some electrical engineering courses
Certification
- Trade Certificate in Electrical and Electronics, Stage 1 and 2, in Electrical Engineering, 2009
- Trade Certificate in Electrical Wireman, Modules 1, 2, and 3 in 2022
Languages
English
Full Professional
Fijian
Full Professional
References
References available upon request.
Timeline
Relieving Personal Finance Executive - Retail Banking Unit
HFC Bank
05.2017 - 12.2020
Customer Service Officer
HFC Bank
08.2014 - 05.2017
Teller
HFC Bank
06.2014 - 06.2022
Litigation / Conveyancing Clerk
Young and Associates
12.2012 - 07.2014
Sales Person
House of Glamour
01.2011 - 12.2012
Waiter and Cashier
Welcome Restaurant
01.2010 - 01.2011
Masters in Business Accounting - Business Communication, Quantitative Methods, Business Accounting, Corporate Responsibility and Ethics, Business Law, Organizational Behavior, Management Principals
Kent Institute Australia
Trade Certificate in Electrical Engineering - Electrical Wireman Module 1, Electrical Wireman Module 2, Electrical Wireman Module 3
Fiji National University
Trade Certificate in Electrical and Electronics - Stage 1 & 2 in electronic and electrical engineering
Fiji Institute of Technology
Secondary School Education -
Saint Thomas High School
Primary School Education -
Saint Thomas Primary School
Similar Profiles
NOAH SIRENGO WECHULINOAH SIRENGO WECHULI
Fraud Analyst and Compliance Officer at HFC BankFraud Analyst and Compliance Officer at HFC Bank
Roland Acquaah-ArhinRoland Acquaah-Arhin
SME Business Officer Commercial and Retail Banking at Republic Bank Ghana PlcSME Business Officer Commercial and Retail Banking at Republic Bank Ghana Plc
Joseph HammondJoseph Hammond
Officer, Internal Audit at Republic Bank Ghana PlcOfficer, Internal Audit at Republic Bank Ghana Plc