Ben Mackay
Byford
Summary
Experienced IT Manager and System Engineer with over 12 years in the IT industry, including 3 years leading a team of 11 professionals. Proficient in managing physical and cloud environments, overseeing servers, switches, routers, and virtual instances in IT/OT for organizations ranging from small businesses to enterprises with 5,000+ users. Specialize in end-to-end IT management, ensuring cost-effective solutions through effective budgeting, contract management, and vendor relationships. Skilled in Microsoft Server (2003-2022), Hyper-V, and VMware hypervisors, driving strategic improvements in infrastructure and security. Focus on optimizing system deployments and maintenance across servers, desktops, and mobile devices while leading initiatives for continuous team development and performance improvement. Align IT strategy with business goals to ensure robust security measures and efficient operations.
Overview
15
15
years of professional experience
Work History
IT Manager
Tianqi Lithium Kwinana
11.2021 - 11.2024
- Develop and implement the organization's IT strategy in alignment with business goals
- Plan for future technology upgrades, innovations, and expansions
- Managing a full team including recruitment, performance and career development
- Budgeting for full Calendar year for the Whole IT Department CAPEX & OPEX
- Vender & Contractor management
- Development of Policies, Procedures and Standards
- Risk identification and mitigation
- Contract and agreement negotiations to ensure best outcome for the company
- Develop and enforce cybersecurity protocols
- Work with stakeholders to ensure IT is supporting the business
- Ensure compliance with relevant regulations & audits
- Monitor and manage IT infrastructure, IT Support teams to ensure best practice is followed
- Team management for full performance reviews and career progression
- Expand team from 4 to 11 to support the business
- Achieve better than budget outcome every year & working with very limited resources
- Implement essential 8 and identify all key risks with full mitigation strategies
- Start making progress to be ISO 27001 Aligned
- Successfully migrate from Huawei Switch’s, Wi-Fi to Fortinet & Palo Alto firewalls to Fortinet
- Migrated Huawei SAN Server stack to a VX Rail Dell solution for both IT & OT
- Implemented a full off-site DR site with capability of running all critical IT/OT environments
- Implement a full ITIL support desk supporting over 500 years on 24/7 shift
- Transition from Construction to commissioning to production for IT for the whole business
IT Senior Infrastructure Engineer
Tianqi Lithium Kwinana
09.2019 - 11.2021
- Up Keeping of Servers and Other IT Equipment
- Implementing new IT Solutions for further company Development and Stability
- 3rd line Support for over 200 Users
- Ensuring the Data Centers are 100% operational
- Monitoring of All Network Equipment checking Log’s and Errors
- Planning Projects for the Infrastructure Team
- Responsible for All Servers including 100+ Virtual Servers and 10 Physical
- Implementing New Projects and Maintaining Existing Processes
- Keeping WAN Between Sites Always Running Via MPLS or VPN
- Maintaining Firewalls and Core and Access Switching
IT Specialist
Five Senses Coffee
12.2017 - 06.2019
- Up keep of all physical servers running VMware and Virtual servers of Windows Server 2016
- Up keep of MPLS and Cisco Phone system
- Managing Azure, Amazon Workspace Virtual Servers
- Managing Office 365, SharePoint Online, Microsoft Teams, OneDrive for Business, OneNote
- Managing Exchange 2016 Hybrid on-Prem and Exchange Online
- Rolling out new hardware Desktops, Notebooks, Mobile Devices, Printers
- Upgrading from Windows 7 to Windows 10
- From Plan to role out to train end user
- Maintaining the Fleet of Mobile devices of iOS, Windows and Android
- Maintaining custom in house application that make the company run
- Document all of the company processes and create end user guides
System Administrator
The Message Group (Messages on Hold)
06.2017 - 10.2017
- Up Keeping of Servers VMware and Microsoft and Other IT Equipment
- Implementing new IT Solutions for further company Development and Stability
- 2nd and 3rd line Support for Users based in Perth and Singapore
- Ensuring the Data Center is 100% operational
- Monitoring of All Network Equipment checking Log’s and Errors
- Implementing New Projects and Maintaining Existing Processes
- Cyber Security Checks
- Setup test environments to test new technology to benefit the company
Level 2 Service Desk Technician (Contractor)
FocusNet Group
03.2017 - 04.2017
- Assessing the Tickets as they come in if they are level 1 or 2
- Providing SLA grade support to all users
- Providing remote, over the phone and in person support
- Dealing with multiple venders to fix the issue
- Providing assistance in new projects such as new client setups, new server setups
- Using my skills on Microsoft Server
Senior System Administrator
Centurion Garage Doors
10.2016 - 03.2017
- Up Keeping of Servers and Other IT Equipment
- Implementing new IT Solutions for further company Development and Stability, currently Server upgrading planning
- 1st, 2nd and 3rd line Support for over 100 Users
- Ensuring the Data Center and offsite servers were 100% operational
- Monitoring of All Network Equipment checking Log’s and Errors
- Implementing New Projects and Maintaining Existing Processes
- Keeping WAN Between Sites Always Running Via MPLS or VPN Using Exetel as providing
- Keeping in Contact with software developers to make sure databases are running smoothly
- Managing Corporate VoIP with Exetel
Systems Engineer
Brunel International
09.2013 - 09.2016
- Up Keeping of Servers and Other IT Equipment
- Implementing new IT Solutions for further company Development and Stability
- 2nd and 3rd line Support for over 500 Users
- Ensuring the Data Centers were 100% operational
- Monitoring of All Network Equipment checking Log’s and Errors
- Responsible for All Servers Worldwide 300+ Virtual Servers in my time zone
- Implementing New Projects and Maintaining Existing Processes
- Keeping WAN Between Sites Always Running Via MPLS or VPN
- Keeping in Contact with tier 1 Support to close all service tickets
System Administrator
Bradken Resources
04.2012 - 07.2013
- System Administrator Roles included Maintaining Servers, Desktops, Laptops to a working standard
- Maintaining a WAN/LAN Is always Running to other sites in the world and ensuring
Department Coordinator
Officeworks
09.2010 - 03.2012
- Running 3 Departments Stationary, Furniture and Receiving
- Managing a Team of 9 Employees to make sure stock went away, store budget was met, store tidiness was upheld, customers were served
IT Support Officer
Lamancha Australia
11.2009 - 06.2010
- Started out as Help Desk Administrator worked on becoming a System administrator in the future with the help from the Senior System Administrator
- I was Responsible for up keeping Servers and IT Related Devices at Perth Office and Mine Sites in Kalgoorlie, 1st line Support for all IT related issues
- Was in charge of developing a new interactive intranet for Australian Sites
Education
Advanced Diploma - Network Security
Swan Tafe
01.2010
Diploma - System Administration
Swan Tafe
01.2009
Diploma - Network Administration
Swan Tafe
01.2009
Diploma - Business Management
Bev Consulting
01.2012
Cert IV - Network Administration
Swan Tafe
01.2008
Cert III - Computer Networking
Swan Tafe
01.2007
Skills
- Network administration
- Technical troubleshooting
- Team development
- IT compliance
- IT procurement
- IT infrastructure
- Disaster recovery
- Change management
- IT budgeting
- ITIL framework
Timeline
IT Manager
Tianqi Lithium Kwinana
11.2021 - 11.2024
IT Senior Infrastructure Engineer
Tianqi Lithium Kwinana
09.2019 - 11.2021
IT Specialist
Five Senses Coffee
12.2017 - 06.2019
System Administrator
The Message Group (Messages on Hold)
06.2017 - 10.2017
Level 2 Service Desk Technician (Contractor)
FocusNet Group
03.2017 - 04.2017
Senior System Administrator
Centurion Garage Doors
10.2016 - 03.2017
Systems Engineer
Brunel International
09.2013 - 09.2016
System Administrator
Bradken Resources
04.2012 - 07.2013
Department Coordinator
Officeworks
09.2010 - 03.2012
IT Support Officer
Lamancha Australia
11.2009 - 06.2010
Diploma - System Administration
Swan Tafe
Diploma - Network Administration
Swan Tafe
Diploma - Business Management
Bev Consulting
Cert IV - Network Administration
Swan Tafe
Cert III - Computer Networking
Swan Tafe
Advanced Diploma - Network Security
Swan Tafe
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