Ben McErlean

• Throughout my experience at BWS I have enhanced my proficiency in customer interactions, inquiries and product recommendations by staying up to date on the product ranges, new arrivals, best sellers, and supporting monthly sales promotions to meet targets and business KPI's. These customer interactions include operating point of sale systems for transactions, including handling cash and card payments. I have skillfully adapted to diverse environments, whether that be another store, challenging situations or being under pressure. To be exceptional in this job's tasks I have also completed the necessary courses for Responsible Service of Alcohol and the monthly employee training courses.

While Working at Domino’s, my experience has significantly enhanced my customer service skills and led to my progression to a shift supervisor role. In this capacity, I oversee store operations and ensure customer satisfaction in the absence of a manager. I frequently train new team members across multiple roles, acquainting them with workplace policies and procedures. To maintain proficiency, I have completed relevant courses in hospitality, workplace health and safety, and management.

While working at the Northside Artisan Bakery, I have honed my communication skills and gained valuable experience collaborating within a team. I have demonstrated a strong ability to work independently, oversee and train junior staff, and manage critical aspects of daily operations including security, inventory, equipment maintenance, and customer service.