Ben McMahon
Canberra,ACT
Summary
I am a dynamic and results-oriented professional with a diverse background encompassing team leadership, customer service, and manufacturing production. Throughout my career I have honed my abilities in cultivating strong customer relationships and shown to effectively manage small teams to surpass key performance indicator (KPI) targets.
My experience in customer service has equipped me with valuable skills in understanding and addressing customer needs, ensuring their satisfaction throughout their interactions. My proven efficiency and exceptional time management skills enable me to seamlessly adapt to new roles and responsibilities, consistently delivering results in a fast paced environment.
I possess a meticulous attention to detail and demonstrate expertise in setting and prioritising tasks to consistently meet deadlines. This ensures that I consistently achieve assigned objectives within the required timeframes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Manager
Department Of Social Servcies
05.2024 - 05.2024
- Enhanced team productivity by implementing efficient task delegation and time management strategies
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans
- Achieved deadlines by closely monitoring progress and proactively addressing any potential roadblocks
- Streamlined communication channels for increased efficiency in project execution and decision making processes.
Helpdesk Team Leader
Department Of Social Services
11.2023 - Current
- Revising procedural documentation to ensure alignment with compliance and audit regulations
- Monitoring team workload and productivity to ensure Key Performance Indicators are being met
- Supervising team members to confirm compliance with set procedures and quality requirements
- Working with the team to identify areas of improvement and devised solutions based on findings
- Conducting meetings and coaching sessions with other team members and leadership
- Providing constructive feedback to team members to increase productivity and maintain quality standards.
Helpdesk Operator (APS4)
Department Of Social Services
03.2023 - Current
- Administering Community Based Grants on behalf of other government department, agencies and organisations
- Responding to phone calls and email enquires
- Email mailbox management
- Ensuring accurate coding of completed jobs
- Proficient with system navigation and optimising their use.
- Referring to published documentation to assist with answering applicant enquiries
- Training new team members
- Attending and scribing team meetings.
Service Officer (APS3)
Services Australia
07.2021 - 03.2023
- Working with an extremely diverse range of customers
- Handling each customer with respect and honesty
- Upholding the Services Australia values
- Maintaining transparency while interacting with customers
- Assisting vulnerable Australians and ensuring they receive appropriate responses and outcomes tailored to their specific needs
- Processing work items and customer claims
- handling inbound telephony queries, providing answers and taking necessary actions based on customer requests.
Window Fabricator
ABS Facade
12.2019 - 07.2021
- Demonstrated my ability to conduct a Team Leader role by taking responsibility for the team's daily tasks and responsibilities
- Allocated work efficiently to meet deadlines and managed priorities as they arose
- Identified opportunities for improvement within the team and for the projects we worked o
- Established strong working relationships with external stakeholders and maintained effective communication with the management team.
- Led my team to surpass previous production records set in the factory
- Directed a nine-man glazing line team within the organisation
- Delegated tasks and provided assistance to coworkers when needed
- Reviewed and completed various types of fabrication plans
- Regularly worked with heavy machinery, dangerous equipment, and tools.
Timber Floor Layer
GT Timber Floors
04.2018 - 11.2019
- Following a schedule to meet deadline
- Ensured completion of floor coverings and floor preparation before installation.
- Following instructions from the management team
- Contributed to a team environment for laying timber flooring
- Carried out day to day duties with accuracy and efficienc
- Familiarised myself with measuring techniques and installation processes
- Worked with clients to understand their needs and provide excellent service
- Gained experience working on site and at residential properties.
Checkout Operator
Woolworths
02.2016 - 03.2018
- Assisted customers in completing purchases, locating items, and joining reward programs
- Restocked, arranged, and organised merchandise on main shelves and front lanes
- Dealt with cash handling and performed manual and machine counts of funds
- Ensured compliance with legal age requirements for the sales of tobacco by checking identification for proof of age
- Operated the self service checkouts
- Helped customers with the checkout process
- Ensured smooth operation of the self service checkouts.
Education
Erindale College
Wanniassa, ACT12.2018
Calwell High School
Calwell, ACT12.2016
Skills
- Time management
- Attention to detail
- Workload prioritisation
- Customer service
- Claim processing
- Communication and interpersonal skills
- Training and mentoring
- Grant administration
Certification
- Certificates I & II in business administration
- Beginners Level Data Entry
Course - Certificate of Completion
Timeline
Team Manager
Department Of Social Servcies
05.2024 - 05.2024
Helpdesk Team Leader
Department Of Social Services
11.2023 - Current
Helpdesk Operator (APS4)
Department Of Social Services
03.2023 - Current
Service Officer (APS3)
Services Australia
07.2021 - 03.2023
Window Fabricator
ABS Facade
12.2019 - 07.2021
Timber Floor Layer
GT Timber Floors
04.2018 - 11.2019
Checkout Operator
Woolworths
02.2016 - 03.2018
Erindale College
Calwell High School