Ben Mitilinios
Summary
Seasoned professional with a history of meeting company goals, collaborating with internal stakeholders to maximise opportunity. Skilled in working under pressure environments, focusing on leadership and uplifting staff performance. Analytical problem solver who is committed and results-driven. Resilient in developing teams, and excited for new challenges, focusing on further career growth.
Overview
10
10
years of professional experience
Work History
Operations Manager
Complete Credit Solutions
09.2017 - Current
- Managing four team leaders and 38 operational staff
- Meeting sales targets through strategy and innovating new ways to produce high quality performance
- Reviewing and revolutionising KPI's
- Reporting to the Head of Operations and COO
- Direct collaboration with Head of HR and recruitment, conducting interviews, hiring and onboarding
- High level of stakeholder engagement
- Coaching and development of team leaders and facilitating group training sessions involving operational staff
- Assisted in streamlining our learning and development program
- Reduced attrition rates and absenteeism, by focusing on culture and driving team bonding sessions
Team Leader
ACM Group Ltd
11.2013 - 08.2017
- Monitored team performance and provided direction to increase productivity and bridge skill gap
- Supervised a team of 7 operational staff
- Held weekly meetings discussing results and strategy
- Handled call escalations, defusing complaints from irate customers
- Being well verse on litigation and educating operational staff
- Conducted monthly and quarterly performance reviews, evolving current ways to assist staff development
- Lead by example, setting the highest standards of professionalism, effort, accountability and discipline
Education
Knowledge Space
Skills
- Advanced Training/Staff Development
- Operations Management
- Process Improvement
- Employee Motivation
- P&L Management
- Client Relationships
- Proficient in MS Office
- Revenue Growth
Timeline
Operations Manager
Complete Credit Solutions
09.2017 - Current
Team Leader
ACM Group Ltd
11.2013 - 08.2017
Knowledge Space
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