Summary
Overview
Work History
Education
Skills
Accomplishments
Music
References
Timeline
Generic

Ben Morland

Dromana

Summary

Conscientious worker with a few years of experience solving problems creatively and using tact to achieve win-win outcomes. Great team player, comfortable thriving in competitive, fast-paced environments. Motivated person capable of building productive relationships, resolving issues and winning customer loyalty. Bringing experience in maintaining customer satisfaction and contributing to company success. Conscientious Construction Labourer skilled at ridding construction sites of potential hazards and promptly completing assigned tasks.

Construction professional bringing valuable experience from large corporate construction sites, as well as residential home repair projects.

Trustworthy worker, willing to learn and build upon experience. Willing to work hard for anyone who is willing to give an opportunity.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

KFC
02.2017 - 09.2017
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Complied customer feedback and recommended service delivery improvements to management
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Conferred with customers about concerns with their products or services to resolve problems and drive sales
  • Resolved product or service problems by clarifying customers complaint, determining cause of problem and selecting best solutions to solve a problem
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Floor Staff Member

Target
09.2017 - 06.2018
  • Provided Customer Support to internal customers within the store
  • Took initiative during slow times to re stock, or any other jobs assigned by supervisor
  • Maintained consistent accuracy of cash register
  • Made sure all payments and transactions were correct and proficient
  • Worked as part of a team to resolve customer concerns in a positive manner
  • Provided great customer service and answered any questions they had
  • Unload and unpack the merchandise and prepared them for selling by folding, stacking or hanging
  • Assisted fellow team members in other area of the store

Concrete Laborer

DTB Concreting
06.2018 - 10.2019
  • Adhered to safety and reporting procedures
  • Wore correct clothing and protective equipment for jobs
  • Completed physically demanding tasks such as lifting up to 50kg to move job materials
  • Shovelled materials such as dirt, gravel and asphalt
  • Engaged with customers and subcontractors and provided timelines for project completion
  • Reviewed all project documentation and blueprints to prioritize and schedule job tasks
  • Kept work site safe and in line with budget, schedule and applicable building codes
  • Unpacked and assembled all new merchandise using variety of power tools
  • Maintained positive relationships with all customers
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction
  • Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands
  • Prepared job sites for construction, as per specific requirements

Concrete Laborer

PeteCrete Concreting
12.2020 - 10.2022
  • Providing labouring services to a domestic concreting company
  • Assisted with all aspects of domestic concrete paving, from groundwork and setup through to finished product
  • Reinforced wire mesh and assisted with laying and stripping boxing timbers
  • Maintained a safe and tidy worksite
  • Loading and unloading a variety of concreting materials, tools and supplies
  • Operate various power tools as required
  • Handle hazardous materials and liquids
  • Place wet concrete by mean of shovel, wheelbarrow and rake
  • Washing of tools and unboxing timbers

Concrete Laborer

FormCrete Concreting
10.2022 - 06.2023
  • Set wood and other forming materials to prepare for concrete pours
  • Utilized wheelbarrows, shovels and other tools to move, spread and level concrete
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects
  • Maintained clean, safe worksite for team safety and to help keep projects on-track
  • Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds
  • Routinely lifted and moved items weighing up to 50kgs
  • Adhered to safety and reporting procedures
  • Shoveled all kinds of materials including; dirt, gravel and asphalt

Education

Completed Year 11

Rosebud Secondary College
Rosebud, VIC
12.2018

Skills

  • Conflict resolution
  • Data management
  • Written and oral communication
  • Customer relations
  • Stock management
  • Receiving support
  • Computer proficient
  • Complaint resolution
  • Money handling abilities
  • Telephone etiquette
  • Communication skills
  • Work site management
  • Physical ability
  • Ability to learn and adapt

Accomplishments

  • Collaborated with band members in the development of song writing and performing
  • Current White Card in Construction
  • Current Victorian Learners permit (with the views to get probationary licence as a priority)

Music

I have a genuine passion for writing songs and performing, although I have a strong passion for percussion instruments (DRUMS) I have a strong desire to educate myself in as many instruments as possible along with furthering my knowledge of types of music.

References

PeteCrete Concreting 

Peter JAMES

0401 061 931


DTB Concreting 

Trevor BERRIDGE

0447 083 073


PERSONAL CHARACTER REFERENCES


Jessie GODDEN 

0423 200 828

(Police Officer)


Jane BILBY

0405 547 490

(Paramedic)

Timeline

Concrete Laborer

FormCrete Concreting
10.2022 - 06.2023

Concrete Laborer

PeteCrete Concreting
12.2020 - 10.2022

Concrete Laborer

DTB Concreting
06.2018 - 10.2019

Floor Staff Member

Target
09.2017 - 06.2018

Customer Service Specialist

KFC
02.2017 - 09.2017

Completed Year 11

Rosebud Secondary College

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Ben Morland