Benjamin Nilsen
Berri,SA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor/Spare Parts Administrator
Rosenthal Automotive
12.2020 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
Laborer
Scherer Contractors
06.2018 - 12.2020
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Utilized construction tools and machinery to effectively complete job site projects.
Bartender/Casual Kitchen Hand
Renmark Hotel
04.2016 - 06.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
No Degree - Certificate III in Information And Networking Tech
TAFE SA - Adelaide College of The Arts
Adelaide, SA03.2015
High School Diploma -
Glossop High School
Glossop, SA11.2014
Skills
- Operational Efficiency
- Trained in Salesforce
- Order and Refund Processing
- Multitasking and Organization
- Staff Training
- Telephone Reception
- Customer Consulting
- Process Improvement
- Sales and Upselling
- Conflict Resolution
- Attention to Detail
- Complaint Resolution
- Excellent Computer Skills
References
Ashley Whellum - 0419675223
IT Service desk analyst - Accolade Wines
Neville Johnson - 0430119702
Spare Parts Manager - Rosenthal Automotive
Certification
Full Drivers License
High Risk Forklift License
Full Motorbike License
Responsible Service of Alcohol
Timeline
Service Advisor/Spare Parts Administrator
Rosenthal Automotive
12.2020 - Current
Laborer
Scherer Contractors
06.2018 - 12.2020
Bartender/Casual Kitchen Hand
Renmark Hotel
04.2016 - 06.2018
No Degree - Certificate III in Information And Networking Tech
TAFE SA - Adelaide College of The Arts
High School Diploma -
Glossop High School
Full Drivers License
High Risk Forklift License
Full Motorbike License
Responsible Service of Alcohol
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