Ben Ogilvy
Narellan,NSW
Summary
Have recently moved to Australia on a 12 Month Working Holiday Visa (417) i am living with relatives in Narellan Vale, NSW. Last role was Branch Operations Manager in a Builders Merchant in the Uk. Over the last 15 years i have gained valuable experience in different roles. Still young at 35 years age old, self driven and highly motivated individual. Always rise to challenges and give everything to achieve the best results & targets. Looking to pursue a new challenging and motivational career here in Australia. Sporting background as hobbies and have years of experience in playing and coaching football (soccer) back in the Uk. Have a Forklift licence, fit & healthy and have no commitments therefore allowing me the flexibility to take on a new challenging and rewarding career. Available to start immediately.
Overview
16
16
years of professional experience
Work History
Branch Manager
Jewson
03.2020 - 09.2023
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Completed daily Bank Secrecy Act reports.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Manager
Jewson
08.2019 - 03.2020
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Purchasing Manager
Cambrian Park & Leisure Homes
05.2011 - 08.2019
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices in the Uk & Europe
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Progressed through various purchasing, warehousing and leadership roles.
- Conducted regular research to identify trends and cost saving opportunities.
- Identified and targeted critical procurement issues
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
Sales Representative
Howdens Joinery
09.2009 - 04.2011
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
Customer Service Assistant
Jewson
09.2007 - 08.2009
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Organized and scheduled customer orders to appropriate departments.
Education
High School -
Glan y mor - Pwllheli
07.2005
Skills
- Sales Management
- Profit & Loss
- Management
- Microsoft Office
- Assistant Manager Experience
- Sales
- Branch Operations Management
- Familiar With Account Coding
- Banking Products and Services
- Sales Development
Timeline
Branch Manager
Jewson
03.2020 - 09.2023
Assistant Manager
Jewson
08.2019 - 03.2020
Purchasing Manager
Cambrian Park & Leisure Homes
05.2011 - 08.2019
Sales Representative
Howdens Joinery
09.2009 - 04.2011
Customer Service Assistant
Jewson
09.2007 - 08.2009
High School -
Glan y mor - Pwllheli
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