Ben Osborn
Brisbane,QLD
Summary
Experienced Quality Manager, passionate about aviation and implementation of quality within the industry.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Aviation Regulatory Quality Manager
Northrop Grumman Australia
, Australia
08.2024 - Current
- Lead the Engineering, Maintenance Quality and Aviation Safety teams to ensure regulatory compliance across five programs throughout Australia.
- Contributed to strategic initiatives as a member of the Northrop Grumman Mission Assurance leadership team.
- Oversaw Form 4 responsibilities as Part 145 Quality Manager and Chief of Independent System Monitoring (CASA/DASA).
- Led the addition of the B73-8 aircraft type to the CASA 145 certificate.
- Special Purpose Aircraft Airworthiness Board member.
- Defence Aviation Regulation Industry Consultative Committee member.
Quality Manager - Aircraft Maintenance
Northrop Grumman Australia
, Australia
07.2023 - 07.2024
- Oversaw part 145 and 66 regulations across five aviation platforms.
- Led embedded quality specialists at each site, ensuring compliance with CASA and DASR Form 4 standards.
- Created and implemented NGA Maintenance & Licensing SharePoint to enhance information sharing.
- Established delegation protocol.
- Published an interview and article in Aerospace & Defense Review on aircraft maintenance quality challenges.
Quality Manager KC-30A Maintenance Program
Northrop Grumman Australia
, Australia
01.2020 - 01.2023
- Ensured compliance with Part 145 regulations for the KC-30A program.
- Created and implemented a quality surveillance program, reducing NCRs.
- Managed authorisations and certifications in accordance with Part 66 requirements.
- Created and implemented a RTG plan for quality function.
Senior Quality Systems Specialist
Boeing Defence Australia
, Australia
01.2016 - 01.2020
- Quality Manager of four major Defence projects, across Australia ensuring compliance with ISO9001 standards.
- Conducted process and systems assessments through internal audits and project surveillance.
- QA signatory of validated product certification.
- Implemented rationalization tracking metrics across projects to enhance completion efficiency.
- Authored new project Quality Plans aligned with ISO9001:2015 standards.
- Represented BDA in Commonwealth Contract Performance Reviews.
Quality Assurance Officer
Airbus Group Australia Pacific
, Australia
01.2014 - 01.2016
- Quality oversight of the production and delivery of seven MRH90 helicopters.
- Lead Maintenance Event Investigator.
- Created and implemented quality surveillance schedules.
- Created and implemented post-retrofit anomaly inspection procedures.
- Quality signatory for initial ground tests and first flights.
Regional Business Manager QLD & NT
Aviation Labour Group
, Australia
01.2012 - 01.2013
- Directed over 100 casual contractors and full-time employees in the aviation sector.
- Managed client liaison and contract negotiations.
- Established quarterly business presentations for executive team to communicate progress effectively.
Performance Manager
QANTAS
, Australia
01.2010 - 01.2012
- Led operations for 80+ employees in Qantas Fleet Presentation Brisbane.
- Implemented operational improvement strategy, reducing aircraft delays from over 100 to fewer than 20 weekly.
- Facilitated start-up of Qantas Fleet Presentation project in Brisbane.
- Received recognition for exceptional leadership during airline grounding in 2011.
- Represented Brisbane fleet at 2010 Qantas stakeholder meeting.
Team Leader Quality Assurance Inspector
QANTAS Australia Conversion Centre
, Australia
01.2008 - 01.2010
- Coordinated a team of aircraft engineers for structural and mechanical modifications of two zones on the Airbus A330.
- Initial quality inspection and sign-off of completed modifications.
Aircraft Maintenance Engineer (Mechanic Qualified)
Aerostralia
01.2001 - 01.2008
- Commencing within General Aviation, working on aircraft types Cessna, Piper, Beechcraft, Fairchild, Cirrus, and Pilatus. Spending the later years contracting and working on wide and narrow-body commercial aircraft, performing line maintenance and turnaround first for Virgin Blue Airlines on the B737. Then, for Holland Aviation Services, where turnarounds and line maintenance are performed for multiple carriers, such as Hawaiian Airlines, Fiji Airways, Virgin Australia, and Air Caledonia, on types B737, B744, A320, A321, A330, and MD-11.
Education
Bachelor - Aviation Management
Griffith University
BrisbaneSkills
- Regulatory compliance
- Quality management
- Aircraft maintenance
- Team leadership
- Strategic thinking
Certification
- Diploma Aerospace Engineering (in progress ETA 2025)
- Diploma of Business
- Diploma of Management
- Diploma of Quality Auditing
- Quality & Safety Lead Auditor
- Incident Investigation & Root Cause Analysis (lead investigator)
- Certificate IV Aeroskills Mechanical
- Certificate IV Frontline Management
- Certificate III Transport & Logistics
- Traineeship Logistics Operations
- Traineeship Management level V
- Aircraft Taxi Licence
- Aircraft Radio Operator Licence
- Aviation Safety Management Systems
- Airbus A330 Familiarisation
- ISO9001:2015 Implementation
- Just Culture for Managers
- Work Safely Around Aircraft
- Working at Heights
- DASR 21J Practitioner
- DASA Part M Practitioner
- DASA Part 145 Practitioner
- DASA Part 66 Practitioner
- DASA Uncrewed Aircraft Systems
- Manual Handling & Injury Prevention
- MRH90 Aircraft Systems
- OH&S for Managers
Affiliations
- Engineer Australia Affiliate
- DARICC
Accomplishments
- QANTAS Excel Award for ‘outstanding commitment to safety’ 2009.
- QANTAS Leadership Recognition Award 2011.
- Northrop Grumman Australia Performance Recognition Program Recipient 2022.
- Northrop Grumman Australia Performance Recognition Program Recipient 2023.
- Northrop Grumman Australia Performance Recognition Program Recipient 2024.
References
References available upon request.
Timeline
Senior Aviation Regulatory Quality Manager
Northrop Grumman Australia
08.2024 - Current
Quality Manager - Aircraft Maintenance
Northrop Grumman Australia
07.2023 - 07.2024
Quality Manager KC-30A Maintenance Program
Northrop Grumman Australia
01.2020 - 01.2023
Senior Quality Systems Specialist
Boeing Defence Australia
01.2016 - 01.2020
Quality Assurance Officer
Airbus Group Australia Pacific
01.2014 - 01.2016
Regional Business Manager QLD & NT
Aviation Labour Group
01.2012 - 01.2013
Performance Manager
QANTAS
01.2010 - 01.2012
Team Leader Quality Assurance Inspector
QANTAS Australia Conversion Centre
01.2008 - 01.2010
Aircraft Maintenance Engineer (Mechanic Qualified)
Aerostralia
01.2001 - 01.2008
Bachelor - Aviation Management
Griffith University
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