Ben Pham
Adelaide,Australia
Summary
Software developer with extensive experience in academic, non-profit, and commercial sectors. Proficient in Python, SQL, and React.js, with a strong focus on problem-solving and collaboration to deliver impactful solutions. Developed a responsive admin interface and contributed to a legal aid app, showcasing technical agility and user-centered design. Committed to quality and continuous learning, with a solid foundation in computer science and software engineering best practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
<ul> <li>Delivered comprehensive tutorials on Database Modelling, Information Management, and System Software, simplifying complex concepts for enhanced student understanding.</li> <li>Guided students through hands-on exercises to develop practical skills and technical confidence.</li> <li>Facilitated interactive group discussions and Q&A sessions to promote engagement and collaborative learning.</li> <li>Graded assessments and provided detailed feedback to support academic development and improve performance.</li> <li>Assisted professors in preparing lecture materials aligned with curriculum goals.</li> <li>Collaborated with course coordinators to ensure tutorial content met educational standards and industry relevance.</li> <li>Supported topic coordinators in evaluating student work, ensuring consistent feedback quality.</li> </ul>
Flinders University
, South Australia
07.2023 - 07.2025
- Delivered comprehensive tutorials on Database Modelling, Information Management, and System Software, simplifying complex concepts for enhanced student understanding.
- Guided students through hands-on exercises to develop practical skills and technical confidence.
- Facilitated interactive group discussions and Q&A sessions to promote engagement and collaborative learning.
- Graded assessments and provided detailed feedback to support academic development and improve performance.
- Assisted professors in preparing lecture materials aligned with curriculum goals.
- Collaborated with course coordinators to ensure tutorial content met educational standards and industry relevance.
- Supported topic coordinators in evaluating student work, ensuring consistent feedback quality.
<ul> <li>Developed an internal analytics dashboard for CareWindow, enhancing device usage insights for improved service delivery.</li> <li>Architected a scalable analytics solution to inform business strategy and support customer care teams.</li> <li>Designed real-time dashboard reporting on usage, call frequency, durations, and uptime across 200+ units.</li> <li>Utilised React.js to create a responsive UI for the admin portal, boosting usability for stakeholders.</li> <li>Integrated structured and raw logs into a data lake for comprehensive analysis and simplified reporting.</li> <li>Built automated ETL pipelines with Python and AWS Lambda, centralising data in Amazon S3.</li> <li>Created materialised views to support low-latency reporting and separate analytical workloads.</li> <li>Empowered business team in tracking engagement, identifying high-value accounts, and optimising costs.</li> </ul>
James Anthony Consulting
Adelaide, SA
09.2024 - 03.2025
- Developed an internal analytics dashboard for CareWindow, enhancing device usage insights for improved service delivery.
- Architected a scalable analytics solution to inform business strategy and support customer care teams.
- Designed real-time dashboard reporting on usage, call frequency, durations, and uptime across 200+ units.
- Utilised React.js to create a responsive UI for the admin portal, boosting usability for stakeholders.
- Integrated structured and raw logs into a data lake for comprehensive analysis and simplified reporting.
- Built automated ETL pipelines with Python and AWS Lambda, centralising data in Amazon S3.
- Created materialised views to support low-latency reporting and separate analytical workloads.
- Empowered business team in tracking engagement, identifying high-value accounts, and optimising costs.
<ul><li>Company Overview: The Northern Community Legal Service (NCLS) is a non-profit organisation that provides free legal services to the community.</li><li>As a Project Collaborator, I worked closely with NCLS staff and Flinders University law students to develop innovative legal tech solutions that improve access to justice.</li><li>Developed a user-friendly application using Docassemble, Python, and YAML to streamline the divorce process for self-represented litigants, reducing the need for initial legal consultations.</li><li>Designed the application with empathy, considering varying levels of digital literacy, language barriers, and the unique needs of NCLS clients.</li><li>Collaborated directly with NCLS clients to gather feedback and ensure the application effectively addressed their needs.</li><li>Ensured the application's compliance with Commonwealth law by staying abreast of legal updates and incorporating them into the application's guidance.</li><li>Built the application as a stand-alone tool, compatible with NCLS's existing Clerq platform and accessible on mobile devices, expanding the reach of NCLS's legal services.</li></ul>
Northern Community Legal Service (NCLS)
, South Australia
03.2023 - 06.2023
- Company Overview: The Northern Community Legal Service (NCLS) is a non-profit organisation that provides free legal services to the community.
- As a Project Collaborator, I worked closely with NCLS staff and Flinders University law students to develop innovative legal tech solutions that improve access to justice.
- Developed a user-friendly application using Docassemble, Python, and YAML to streamline the divorce process for self-represented litigants, reducing the need for initial legal consultations.
- Designed the application with empathy, considering varying levels of digital literacy, language barriers, and the unique needs of NCLS clients.
- Collaborated directly with NCLS clients to gather feedback and ensure the application effectively addressed their needs.
- Ensured the application's compliance with Commonwealth law by staying abreast of legal updates and incorporating them into the application's guidance.
- Built the application as a stand-alone tool, compatible with NCLS's existing Clerq platform and accessible on mobile devices, expanding the reach of NCLS's legal services.
Education
Bachelor of Information Technology -
07/2025
07.2025
Skills
- Data analysis
- Collaboration
- Effective communication
- Problem solving
- Feedback provision
- Database management
- Data analysis
- Collaboration
- Effective communication
- Problem solving
- Feedback provision
- Database management
Certification
- AWS Application Architect Certification
- AWS Cloud Data Engineer Certification
- Google IT Support Certification
References
- Carl, Mooney, Associate Professor, carl.mooney@flinders.edu.au, Flinders University, South Australia
- Asara, Senaratne, Lecturer (Teaching and Research), asara.senaratne@flinders.edu.au, Flinders University, South Australia
- Thach-Thao, Duong, Senior Lecturer in Computer Science, +61410722864, Murdoch University, Western Australia, Thach-Thao Duong | LinkedIn
- Marissa, Bond, Lecturer in Computer Science (Teaching Specialist (Acad)), marissa.bond@flinders.edu.au, Flinders University, South Australia
- Henry, Reed, UX Designer, CareWindow Project Manager, +61407744280, James Anthony Consulting, Adelaide, SA, 5000, Henry Reed | LinkedIn
Hobbies and Interests
Technology Enthusiast: From building my own PCs to exploring the latest software, I have a genuine passion for all things tech. This interest aligns perfectly with my desire to work in a field where I can leverage technology to make a positive impact., Photography Buff: I enjoy capturing moments and perspectives through photography. It's a creative outlet that allows me to appreciate the details and beauty around me., Team Sports & Gaming: As a soccer enthusiast and avid gamer, I value teamwork and collaboration. I understand the importance of clear communication and working together towards a common goal., Community Builder: Serving as the Vice-President of the Vietnamese Student Association has honed my leadership, organisational, and interpersonal skills. I'm passionate about fostering a sense of belonging and creating opportunities for others.
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Accomplishments
- Flinders University's Vice-Chancellor Scholarship Recipient 2022
References
References available upon request.
Timeline
<ul> <li>Developed an internal analytics dashboard for CareWindow, enhancing device usage insights for improved service delivery.</li> <li>Architected a scalable analytics solution to inform business strategy and support customer care teams.</li> <li>Designed real-time dashboard reporting on usage, call frequency, durations, and uptime across 200+ units.</li> <li>Utilised React.js to create a responsive UI for the admin portal, boosting usability for stakeholders.</li> <li>Integrated structured and raw logs into a data lake for comprehensive analysis and simplified reporting.</li> <li>Built automated ETL pipelines with Python and AWS Lambda, centralising data in Amazon S3.</li> <li>Created materialised views to support low-latency reporting and separate analytical workloads.</li> <li>Empowered business team in tracking engagement, identifying high-value accounts, and optimising costs.</li> </ul>
James Anthony Consulting
09.2024 - 03.2025
<ul> <li>Delivered comprehensive tutorials on Database Modelling, Information Management, and System Software, simplifying complex concepts for enhanced student understanding.</li> <li>Guided students through hands-on exercises to develop practical skills and technical confidence.</li> <li>Facilitated interactive group discussions and Q&A sessions to promote engagement and collaborative learning.</li> <li>Graded assessments and provided detailed feedback to support academic development and improve performance.</li> <li>Assisted professors in preparing lecture materials aligned with curriculum goals.</li> <li>Collaborated with course coordinators to ensure tutorial content met educational standards and industry relevance.</li> <li>Supported topic coordinators in evaluating student work, ensuring consistent feedback quality.</li> </ul>
Flinders University
07.2023 - 07.2025
<ul><li>Company Overview: The Northern Community Legal Service (NCLS) is a non-profit organisation that provides free legal services to the community.</li><li>As a Project Collaborator, I worked closely with NCLS staff and Flinders University law students to develop innovative legal tech solutions that improve access to justice.</li><li>Developed a user-friendly application using Docassemble, Python, and YAML to streamline the divorce process for self-represented litigants, reducing the need for initial legal consultations.</li><li>Designed the application with empathy, considering varying levels of digital literacy, language barriers, and the unique needs of NCLS clients.</li><li>Collaborated directly with NCLS clients to gather feedback and ensure the application effectively addressed their needs.</li><li>Ensured the application's compliance with Commonwealth law by staying abreast of legal updates and incorporating them into the application's guidance.</li><li>Built the application as a stand-alone tool, compatible with NCLS's existing Clerq platform and accessible on mobile devices, expanding the reach of NCLS's legal services.</li></ul>
Northern Community Legal Service (NCLS)
03.2023 - 06.2023
Bachelor of Information Technology -
07/2025
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