Ben Rice
Summary
Dedicated and hardworking hospitality professional with a strong background in pub management and front-of-house operations. Known for thriving in fast-paced environments and consistently putting in long hours to ensure smooth day-to-day operations. Skilled in building strong relationships with both team members and customers, fostering a positive and welcoming atmosphere. Proven ability to lead by example, motivate staff, and deliver exceptional service that drives customer loyalty and business success.
Overview
5
5
years of professional experience
Work History
Venue Manager
Hobson's Bay Hotel
06.2025 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender
Hobson's Bay Hotel
10.2023 - 06.2025
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Landscaper
Embrace Garden Design
01.2021 - 06.2023
- Performed planting, watering, mulching, and edging of lawns.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Collaborated with gardeners to plan and design outdoor spaces.
Wait Staff Member
Titanic on Nelson
06.2020 - 01.2021
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Williamstown High School
Williamstown, VIC11-2019
Skills
- Facility maintenance
- Effective customer communication
- Venue supervision
- Task prioritization
- Staff management
- Relationship building
- Personnel management
Timeline
Venue Manager
Hobson's Bay Hotel
06.2025 - Current
Bartender
Hobson's Bay Hotel
10.2023 - 06.2025
Landscaper
Embrace Garden Design
01.2021 - 06.2023
Wait Staff Member
Titanic on Nelson
06.2020 - 01.2021
High School Diploma -
Williamstown High School