Ben Ross
Summary
Capable Bartender/Barista who is passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in busy establishments.
Overview
7
7
years of professional experience
Work History
Bartender
Dishoom
09.2022 - 09.2023
- Working in a fast-paced environment in the heart of Edinburgh.
- Received extensive training for the company specifically and the industry as a whole, including coffee, beer, wine and spirit training.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Business Development Manager
ClearWater Retreats
06.2022 - 08.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Bartender
Hanover Tap
08.2021 - 04.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Marketing Intern
Zumo
04.2020 - 10.2020
- Assisted in creating written, video and image content for marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Scheduled social media postings to advertise products and generate site traffic.
- Researched interesting and relevant content to capture interest and improve site traffic.
Barista
Blue Bear Cafe
07.2016 - 09.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Arts - International Business
University of Strathclyde
Glasgow06.2021
Skills
- Cash Register Operation
- Suggestive Selling
- Classic Cocktails
- Error Identification
- Anticipating Guest Needs
- Liquor, Beer and Wine Knowledge
- Recipe and Menu Memorization
- Customer Service
Additional Information
References:
- Hamish Lees, Bar Manager, Dishoom - hamish.lees@icloud.com
- JP Anderson, Managing Director, ClearWater Retreats - jp@clearwaterretreats.com
- Lucas McLaughlin, Assistant General Manager, Hanover Tap - hanovertap.edinburgh@stonegatepubs.com
Timeline
Bartender
Dishoom
09.2022 - 09.2023
Business Development Manager
ClearWater Retreats
06.2022 - 08.2022
Bartender
Hanover Tap
08.2021 - 04.2022
Marketing Intern
Zumo
04.2020 - 10.2020
Barista
Blue Bear Cafe
07.2016 - 09.2019
Bachelor of Arts - International Business
University of Strathclyde
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