Ben Sheppard

I possess over 20 years' experience in managing multi-site and complex teams that work across various departments.

As a seasoned leader my strength is in cultivating a healthy culture based on my ability to build strong relationships by understanding the needs of the business and its clients and then providing or negotiating upon solutions that provide beneficial outcomes for all stakeholders.

Having held a few senior level positions, I am able communicate up and down the chain delivering clear and concise information pertinent to the various stakeholders which instills confidence in trust in my ability to understand and create positive change within the business.

I am well organized, calm under pressure and stay connected to what is happening at the ground level of the business. In my current role I was recently voted by my peers and colleagues as the person within the business that adds to most value to the company culture.

• Improved the businesses bottom line by $400k (RFG)
• Turned corporate stores into profit (RFG and Raw)
• Underwent re-branding of our stores and refined our menu (All)
• Assembled a high performing store management team (All)
• Delivered two new concept stores to the brand (Raw)
• Created and implemented a customer service training program (RFG and Raw)
• Store Graduated Stockloss Accelerator Program (Woolies)
• Steady and sustainable increase in VOC ratings, achieving benchmarks (Woolies)
• Highest improvement and ratings for the group in VOT (Woolies)
• Relief Management undertaken in two stores (Woolies)
• Highest performing brand in RFG's portfolio (7.3mill revenue growth) (RFG)
• Increases sales in corporate stores by 12% while decreasing labour by 10% (RFG)
• Implemented Rewards and Recognition program to franchise network (RFG and Raw)
• Management over critical 'At Risk' stores and minimizing lease liability (All)
• Helped deliver a value packed brand conference on several occasions
• Delivered projects which created an additional 4 Mil in business revenue (RFG)