- Mindfulness
- Philosophy
- Meditation
- Reading
- Qi Gong
- Yoga
- Fitness and Well-being
- Hiking (Outdoor and Adventure)
- Breathwork
- Music
- Gardening
Ben Sheppard
Mooloolah Valley,Australia
Summary
A person-centred individual with extensive life and professional experience in a variety of settings
My enjoyment and passion is in helping others achieve their best, realising their potential and overcoming their challenges
I am attentive, compassionate and able to build rapport through cultivating trust in relationships
Takes initiative in seeking out new opportunities while remaining a team player remaining versatile offering assistance and remaining adaptable to changing needs
Overview
15
15
years of professional experience
1
1
Certification
Work History
Disability Employment Trainer
Compass Institute
04.2024 - Current
- Optimized the learning environment by maintaining a well-organized and engaging training space for daily use.
- Enhanced trainee engagement by incorporating interactive learning methods and real-world scenarios into training sessions.
- Increased employee confidence through hands-on practice exercises simulating actual work tasks during training sessions.
- Facilitated on-the-job training opportunities that allowed employees to apply newly acquired skills in real-world situations.
Disability Support Worker
Sole Trader
08.2023 - Current
- Applied conflict resolution techniques to manage and de-escalate challenging behaviors.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Support Worker
Royalty Healthcare Group
06.2023 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
Support Worker
Wellness Waves Support Services
03.2024 - 06.2024
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
General Manager
Raw Energy Cafes
05.2018 - 05.2024
- Led initiatives in recruitment, training and performance management.
- Developed policies and procedures in compliance with legislative standards.
- Established strategic business direction.
- Managed comprehensive profit and loss responsibilities.
Assistant Store Manager
Woolworths
09.2016 - 05.2018
- Collaborated on achieving sales, profit and labor budget targets.
- Established a sustainable culture centered around customers.
- Maintained compliance with food safety legislative requirements and brand standards.
- Promoted safety-focused workplace culture across operations.
- Trained, mentored, and guided team members.
- Assisted store manager in executing daily tasks and managing ongoing projects.
National Sales and Operations Manager
Freechoice Australia
04.2015 - 08.2016
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Formed and sustained strategic relationships with clients.
General Manager
BBMT Management Pty Ltd
08.2014 - 04.2015
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
National Operations Manager - Donut King
Retail Food Group (Aust)
01.2012 - 06.2014
- Managed team of 5 direct reports and operations team comprising 16 field operators.
- Facilitated franchisee operations for enhanced performance.
- Contributed expertise to legal, marketing, and commercial initiatives.
- Drafted policies and procedures, ensuring compliance with legislative requirements.
- Defined strategic roadmap for business operations.
- Managed comprehensive profit and loss responsibilities.
- Generated sales totaling approximately $165 million.
- Managed operations for 320 Donut King outlets Australia wide
National Operations Manager - BB's Café and Esquires Coffee Houses
Retail Food Group (Aust)
01.2010 - 12.2011
- Visited regional locations to verify full functionality and operational effectiveness.
- Held franchise meetings and built repour with franchise network
- Analyzed data to identify potential areas of improvement in operational processes.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Mahurangi College
Warkworth, New Zealand12-1995
Skills
- Effective communication
- Relationship building
- Training and mentoring
- Leadership development
- Conflict resolution
- Goal setting
- Professionalism
Accomplishments
- Improved the businesses bottom line by $400k (RE)
- Turned corporate stores into profit (RFG and RE)
- Underwent re-branding of our stores and refined our menu (All)
- Assembled a high performing store management team (All)
- Delivered two new concept stores to the brand (RE)
- Created and implemented a customer service training program (RFG and RE)
- Store Graduated Stockloss Accelerator Program (Woolies)
- Steady and sustainable increase in VOC ratings, achieving benchmarks (Woolies)
- Highest improvement and ratings for the group in VOT (Woolies)
- Relief Management undertaken in two stores (Woolies)
- Highest performing brand in RFG's portfolio (7.3mill revenue growth) (RFG)
- Increases sales in corporate stores by 12% while decreasing labour by 10% (RFG)
- Implemented Rewards and Recognition program to franchise network (RFG and RE)
- Management over critical 'At Risk' stores and minimizing lease liability (All)
- Helped deliver a value packed brand conference on several occasions
- Delivered projects which created an additional 4 Mil in business revenue (RFG)
Certification
- Certificate 3 in Individual Support (Near completion)
- First Aid Certification
- Food Safety Supervisor
- Yellow Card
- Blue Card
- ABN
- Insurance
- QLD Full Driver's License
Interests
Timeline
Disability Employment Trainer
Compass Institute
04.2024 - Current
Support Worker
Wellness Waves Support Services
03.2024 - 06.2024
Disability Support Worker
Sole Trader
08.2023 - Current
Support Worker
Royalty Healthcare Group
06.2023 - Current
General Manager
Raw Energy Cafes
05.2018 - 05.2024
Assistant Store Manager
Woolworths
09.2016 - 05.2018
National Sales and Operations Manager
Freechoice Australia
04.2015 - 08.2016
General Manager
BBMT Management Pty Ltd
08.2014 - 04.2015
National Operations Manager - Donut King
Retail Food Group (Aust)
01.2012 - 06.2014
National Operations Manager - BB's Café and Esquires Coffee Houses
Retail Food Group (Aust)
01.2010 - 12.2011
High School Diploma -
Mahurangi College
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