Summary
Work History
Education
Skills
Languages
References
Timeline
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Ben Shrestha

IT Professional
Brisbane,QLD

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Work History

IT Technician

Classictech
Kathmandu
  • Resolved hardware issues including replacing parts as necessary.
  • Collected, analyzed and reported on data for use in operational planning.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Provided technical support to users via telephone or remote access.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

IT Support Specialist

Worldlink
Kathmandu
  • Provided technical support to clients via phone, email, and remote access.
  • Installed software applications as requested by customers.
  • Performed regular maintenance checks on computer hardware components.
  • Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Trained new employees on the use of computer systems and programs.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.

Education

Bachelor of Science - Informatics

Central Queensland University
Brisbane
12-2019

Skills

  • Application Installations
  • Hardware Installation
  • Troubleshooting Network Issues
  • Hardware and Software Configuration
  • Customer Needs Assessment
  • Computer Diagnostics

Languages

English
Full Professional

References

References available upon request.

Timeline

IT Technician

Classictech

IT Support Specialist

Worldlink

Bachelor of Science - Informatics

Central Queensland University
Ben ShresthaIT Professional