Ben Simmonds
Broadbeach,QLD
Summary
During my working career, I have worked two primary roles. Firstly to become a dedicated IT Technician who is qualified with hands on experience in many different roles. However, within recent years I made the move to the hospitality industry, working in different environments. Ranging from Commercial settings involving set brand standards & target based roles including up-selling and key based products; to a laid-back beach side cafes where casual was key to creating a relaxed holiday dining experience for town visitors. I have excellent communication skills and I am able to adjust this according to my audience.
Overview
8
8
years of professional experience
Work History
Deputy Manager
Whitbread PLC
Scarborough
01.2023 - 11.2024
- Delivering a step-by-step dining experience for customers new and existing
- Ensuring standards, procedures & expectations are met and delivered from the first stage of arriving at the restaurant
- Up-selling key items via promotional deals & key-line products delivered by the company
- Stepping up to handle Team Leader duties when and if needed due to differing circumstances
Restaurant Supervisor
Saltwater Cafe & Taylors Bar
Scarborough
09.2019 - 12.2022
- Managing a team in the height of summer in a tourist-led area making sure customer expectations are met
- Ensuring high standards are maintained from all working sides of the restaurant and being readily available to tackle any issue as it arrives
- Managing a team evening, or night, (sometimes both) making sure standards are kept within the regulations of EHO and Health and Safety
- Keeping a clean and tidy workspace, both visible, as in, the floor and the bar, as well as the cellar, toilets, and outdoor seating area
ePad Digital Training
ePad Digital Training
Scarborough
03.2019 - 09.2019
- Company Overview: Age UK Scarborough & District
- Organizing of 1:1 and Group training sessions
- Representing the charity when working in the local community
- Building clientele for the service
- Logging day-to-day activities, sessions, takings and receiving feedback for the service
- Age UK Scarborough & District
Customer Service Assistant
PC World
Scarborough
11.2018 - 03.2019
- Organising customer repairs and setups between in-house and repair centre
- Thoroughly logging customer repairs into a database
- Answering customer inquiries about computer related topics
- Representing the business when complaints arise
- Finding solutions to a wide range of issues
Apprentice - Sr IT Technician
Society of St James
Southampton
07.2016 - 10.2018
- I started this role as an apprentice, over the course of 3 and some year I progressed to a Sr IT Technician role & played a part in all roles of the charity
- Such as;
- Working with & supporting volunteers offering a second chance to better their lives
- Managing data erasure of donated machines to ISO standards
- Refurbishment of donated machines for resale to raise money for the charity itself
- Face to face & over the phone repairs for both businesses and individuals
- Assett tracking of all moving parts of the business
- I was also fortunate enough to play a part in overhauling the installation and repair logistics to speed up the process on all areas using PXE booting, rolling out virtual erasure installation and diagnostics
Education
MCA - IT Network Security
Highbury College
Portsmouth, England08.2018
Skills
- Customer service
- Organisational skills
- Cashiering
- Communication skills
- Maintenance
- Microsoft Office
- Cash handling
- Leadership
Personal Information
Willing To Relocate: Anywhere
References:
Gianni Young; Kitchen Manager
gianni.young1@whitbread.com
Conor Mchale; Restaurant Manager
conor.mchale1@whitbread.com
Daniel Moxon; General Manager
DMoxon5@gmail.com
Timeline
Deputy Manager
Whitbread PLC
01.2023 - 11.2024
Restaurant Supervisor
Saltwater Cafe & Taylors Bar
09.2019 - 12.2022
ePad Digital Training
ePad Digital Training
03.2019 - 09.2019
Customer Service Assistant
PC World
11.2018 - 03.2019
Apprentice - Sr IT Technician
Society of St James
07.2016 - 10.2018
MCA - IT Network Security
Highbury College