Ben Skjoth-Smith
Brisbane,QLD
Summary
Experienced in building strong relationships with internal and external stakeholders to enhance the customer experience. Played a vital role as part of a team that developed and implemented new sales and service strategies, resulting in improved staff performance. High-performing professional with a track record of driving successful business improvements, increasing profitability, and fostering team growth. Adaptable project manager and compliance specialist who excels in fast-paced and dynamic environments. Committed to maintaining operational accuracy and delivering optimal results for maximum profitability. Demonstrated expertise in regional management, effectively streamlining operations across multiple locations to ensure productivity and efficiency. Recognized for creating collaborative team environments and consistently achieving desired outcomes. Skilled in strategic planning and overseeing day-to-day operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Real Estate Sales Consultant
Ray White & Voyle & Co Realty
02.2022 - 12.2024
- Identified potential buyers through cold calling.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Presented properties to potential buyers and addressed questions.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Organized promotional materials used in sales presentations.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Coordinated appointments to show homes to prospective buyers.
- Maintained updated knowledge of local real estate markets.
- Increased personal revenue by completing multiple home and property sales.
- Participated in community outreach programs to promote services offered by the company.
- Promoted active listings through social media marketing, open houses and newsletters.
- Communicated with clients to determine property needs and budget constraints.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Multi-Site Manager
Kathmandu
09.2018 - 04.2021
- Wellington CBD Store (6th top revenue store), Wellington Outlet and Coastlands, Big Box Management
- P&L management and control
- Sales and KPI management
- New VM store projects
- Build relationships with both internal and external parties to help enhance the overall customer experience
- Manage targets
- Accountable for ensuring performance management processes are in place, which includes training and development plans for staff
- Establish and maintain work practices that will enable Kathmandu to minimize risk and operate in a cost-efficient manner without compromising service
- Front of house customer service
- Cash Management
- Opening and closing of the store
- Management
- Create new customers and enhance our existing customer relationships
- Stock management
- Security
- Resolving customer complaints
- Health and well-being in overall optical area
- Big Box stock management
- Sales and Marketing forecasting
- Roster Management
- Recruitment Management
- Compliance - Pricing, Health and Safety, HR
- Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
- Championed safety initiatives and protocols across all sites, leading to a significant decrease in workplace accidents and injuries.
- Reduced costs by optimizing staffing levels, implementing cost-effective measures, and minimizing waste at each location.
- Enhanced employee morale through the implementation of recognition programs, training opportunities, and open lines of communication.
Regional Manager North Island South Area
OPSM (Luxottica)
11.2013 - 06.2018
- 14 Store Portfolio – Area: North Island from Hamilton, Hawke's Bay, New Plymouth down to Nelson (South Island).
- P&L management and control.
- Sales and KPI management.
- New/Refurbished store projects.
- Build relationships with both internal and external parties to help enhance the overall customer experience.
- Manage targets.
- Accountable for ensuring that performance management processes are in place, which include training and development plans for staff.
- Establish and maintain work practices that will enable OPSM to minimize risk and operate in a cost-efficient manner without compromising service.
- Front-of-house customer service.
- Cash Management.
- Opening and closing of the store.
- Management
- Create new customers, and enhance our existing customer relationships.
- Stock management.
- Security
- Resolving customer complaints.
- Health and well-being in the overall optical area.
- Optical code of ethics followed.
- Sales and marketing forecasting.
- Achievements:
- Regional Manager of the Quarter (Quarter 2)
- Mystery shop results: 100%.
- Achieving all accreditation requirements with OPSM.
- Optimized rostering practices.
- Changed store layouts to maximize sales.
- Gaining the respect and trust of senior staff and management.
- Exceeding all targets.
- Implemented a New Sales and Service Program.
- Implemented new audit processes for more efficient practices.
- Received regular bonuses in recognition of my performance.
- Organized promotional events to generate interest in products or services offered by the company.
- Implemented quality control measures to uphold company standards.
- Controlled shrink through strategic inventory management and loss prevention approaches.
- Assigned work and monitored performance of project personnel.
- Created and managed budgets for travel, training, and team-building activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Manager
NZ Post/Kiwibank
03.2010 - 11.2013
- Accountable for ensuring performance management processes are in place, which includes training
- Building and maintaining relationships to enhance sales i.e., real estate agents, property valuers
- Cash Management
- Mystery shop results 100%
- Opening and closing of the store
- Achieving all accreditation requirements with NZ Post/Kiwibank
- Management
- Optimized rostering practices
- Create new customers and enhance our existing customer relationships
- Changed store layouts to maximise sales
- Stock management
- Security
- Resolving customer complaints
- Store Management/Multi-site Management 15 Direct Reports
- Exceeding all targets
- Award for reaching 1000 points within 3 months
- Lending – house, credit cards, personal loans
- Gaining respect and trust of senior staff and management
- Received regular bonuses in recognition of my performance
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
New Business Consultant
New Zealand Home Loans/Kiwibank
02.2009 - 03.2010
- Create new business (mortgages, insurance, top ups)
- Achieve targets
- Insurance and Mortgage compliance
- Create interest and convert customers to NZHL
- Build new and existing relationships
- Time management
- Advertising
- Increase revenue
- Credit checks
- Assessing potential clients against current lending criteria
- Preparing loan documentation
- Settling loan applications
- Identifying and following up on leads
- Achievements:
- Provided customers with knowledge and tools to become mortgage free faster and enjoy the experience
- High achievers award
- Top 10 new business consultants (6)
- 97% lead lending success
- Respect from Credit Managers
- Foster ongoing relationships for return lending
- 100% lending approval
Manager (Area Manager)
Hannah's
01.2004 - 05.2007
Manager
Michael Hill Jewellers
01.2002 - 01.2003
Customer Service Manager
Countdown
01.2001 - 01.2002
HR and Customer Service Manager
Pak n Save
01.2000 - 01.2001
Manager
Four Seasons Motel
01.1998 - 01.2000
Education
Real Estate Salesperson - Real Estate
New Zealand Open Polytechnic
01-2022
Lending Specialist - Banking And Finance
Kiwibank/NZ Post
Wellington, CBD01-2009
Skills
- Business development
- P&L management
- Sales forecasting
- Customer relationship management
- Regulatory compliance
- Inventory management
- Market analysis
- Team building
- Employee training
- Performance management
- Negotiation skills
- Project management
- Conflict resolution
- Strategic planning
- Risk assessment
- Operations
- Staff training and development
- Staff management
- Operational management
- Territory management
- Goals and performance
- Asset control
- New business development
Certification
- Licensed Real Estate Consultant
Accomplishments
- Top Regional Manager
Languages
English
Native/ Bilingual
References
References available upon request.
Hobbies and Interests
- Family
- Dog Agility / Training
- Motorcycles
- Entertaining
Timeline
Real Estate Sales Consultant
Ray White & Voyle & Co Realty
02.2022 - 12.2024
Multi-Site Manager
Kathmandu
09.2018 - 04.2021
Regional Manager North Island South Area
OPSM (Luxottica)
11.2013 - 06.2018
Manager
NZ Post/Kiwibank
03.2010 - 11.2013
New Business Consultant
New Zealand Home Loans/Kiwibank
02.2009 - 03.2010
Manager (Area Manager)
Hannah's
01.2004 - 05.2007
Manager
Michael Hill Jewellers
01.2002 - 01.2003
Customer Service Manager
Countdown
01.2001 - 01.2002
HR and Customer Service Manager
Pak n Save
01.2000 - 01.2001
Manager
Four Seasons Motel
01.1998 - 01.2000
Lending Specialist - Banking And Finance
Kiwibank/NZ Post
Real Estate Salesperson - Real Estate
New Zealand Open Polytechnic
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