Ben Smith
North Melbourne,VIC
Summary
To increase my knowledge and understanding of the customer service sector, whilst training and developing fellow team members
I am reliable and dedicated, equipped with an engaging personality and pleasant disposition that translates into delivering excellent customer service. I contribute positively in a team environment and quickly learn and grasp systems and processes with ease.
Overview
11
11
years of professional experience
Work History
Food and Beverage Supervisor
The Pub. Crown Melbourne
01.2022 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Higher Duties
The Pub. Crown Melbourne
03.2020 - Current
- Responsible for running a shift of up to 8 staff, smoothly fixing any issues that may arise
- Providing high level customer service to ensure customer satisfaction
- Cash handling and reconciliation
- Involved in training staff, including sequence of service.
Higher Duties
Level 1 Bars. Crown Melbourne
10.2018 - 03.2020
- Responsible for running a shift of up to 100 staff, smoothly fixing any issues that may arise
- Thrived in a Premium Cocktail Bar and Sports Bar environment
- Involved in cash handling and reconciliation
- Participated in creating new cocktail lists
- Actively Involved in training new staff, including sequence of service and beverage and cocktail knowledge.
Appointed to Higher Duties
The Merrywell. Crown Melbourne
08.2015 - 10.2018
- Responsible for running shifts smoothly and competently addressing any issues that may arise
- Food and beverage attendant responsible for order taking, food running, bar service, cash handling
- Worked in both the burger bar and restaurant.
Commenced as casual food and beverage attendant
Jimbo and Rex. Crown Melbourne
03.2014 - 08.2015
- Responsible for order taking, food running, and bar service
- Appointed permanent part time September 2014
- Appointed to full time permanent staff March 2015
- From time to time was in charge of bar service
- Was involved in training new staff.
Customer Service
Royal Melbourne Show Bakery
09.2011
- Responded to customer enquiry and offered information on products and pricing
- Engaged with and served customers transacting cash and EFTPOS sales efficiently and accurately.
Customer Service
The Kingsgate Hotel
07.2010
- Worked in reception and front of house, waited at functions and contributed to housekeeping
- Performed some check-in and check-out functions and provided enthusiastic assistance to customers.
Employed by the islands main restaurant Sails steak house
Hamilton island enterprises
07.2013 - 03.2014
- Undertaking front of house duties, taking customers orders on the POS machine and manually
- Worked at other fine dining restaurants on the island
- Employed at the Island bar, making cocktails, serving spirits and wines
- Work at Sails included training new staff in the restaurant and bar
- Worked in the bar, experienced in making cocktails effectively, learned about wines, beer and spirits
- Acquired a great knowledge about red and white wines, beer and spirits
- Worked on the floor, took orders on the POS machine, using the POS machine effectively and accurately as well as taking cash and EFTPOS transactions.
Customer Service
Sails on the Bay- Elwood
12.2012 - 02.2013
- Waited on tables and took customer orders at private functions and in the café.
Education
Leadership and development program Crown Melbourne -
Advanced Diploma in Hospitality, William Angliss, Melbourne (part completed) -
Certificate II in Hospitality, VET St Leonard’s College, Brighton -
Certificate – Responsible Service of Alcohol (RSA), Holmesglen TAFE, Moorabbin -
Victorian Certificate of Education. St Leonards School Brighton -
Skills
- Enthusiastic and willing to assume responsibility
- Responsive to advice and instruction
- Keen to learn and acquire new skills
- Solid work ethic and takes initiative
- Competent user of computing technology
- Confident, well presented and seeks success
- Flexible and team oriented
- Interacts comfortably with people
Availability
Require full time work
Personal Qualities
- Integrity - Professional and respectful with an honest, empathetic and reliable approach. Willing to openly offer opinion and consider sensitivity of information
- Excellence - Ensures a commitment to service, accuracy and timely completion of assigned tasks in pursuit of delivering the best possible customer and venue outcomes
References
Katie Saxton, Venue Manager Crown, 0431285259 Alexander Halliday, Assistant Manager Merry Well Crown, 0451566730 Matt Burrell, Operations Manager Crown, 0400792880
Timeline
Food and Beverage Supervisor
The Pub. Crown Melbourne
01.2022 - Current
Higher Duties
The Pub. Crown Melbourne
03.2020 - Current
Higher Duties
Level 1 Bars. Crown Melbourne
10.2018 - 03.2020
Appointed to Higher Duties
The Merrywell. Crown Melbourne
08.2015 - 10.2018
Commenced as casual food and beverage attendant
Jimbo and Rex. Crown Melbourne
03.2014 - 08.2015
Employed by the islands main restaurant Sails steak house
Hamilton island enterprises
07.2013 - 03.2014
Customer Service
Sails on the Bay- Elwood
12.2012 - 02.2013
Customer Service
Royal Melbourne Show Bakery
09.2011
Customer Service
The Kingsgate Hotel
07.2010
Leadership and development program Crown Melbourne -
Advanced Diploma in Hospitality, William Angliss, Melbourne (part completed) -
Certificate II in Hospitality, VET St Leonard’s College, Brighton -
Certificate – Responsible Service of Alcohol (RSA), Holmesglen TAFE, Moorabbin -
Victorian Certificate of Education. St Leonards School Brighton -
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