BEN THOMPSON
Gladesville
Summary
As an innovative and future-focused executive with excellent strategic planning ability, I have extensive knowledge and an in-depth understanding of delivering operational change with the business and financial acumen to drive business growth without compromising on product and service quality. A transformational leader and team builder I have repeatedly been thrust into delivering culture change, driving growth and revenue turnarounds across multiple organisations, delivering outstanding results each time. A confident and cognisant communicator with a knack for creating and leveraging strong coalitions with key stakeholders and boards resulting in optimised business performance and profitable income streams. I am best known for building high performing teams that deliver results.
Overview
13
13
years of professional experience
Work History
Head of Operations
D-Group
Sydney, New South Wales
05.2024 - Current
- Responsible for all day-to-day operations and management of a group of 5 businesses in the dental industry with over 20 locations and 130+ staff
- Managing the operations, sales, marketing, HR, finance and customer service departments
- Grew EBITDA by 12% in first 7 months
- Increased gross revenue by 140%
- Delivered multiple record gross revenue months
- Successfully implemented HubSpot into the business, replacing existing CRM system to improve automations, data quality and sales processes
- Introduced new commission and bonus structure for sales teams to increase team accountability and develop culture of sales success
- Restructured and centralised the sales team
- Hired and Onboarded a Head of HR to assist in improving staff onboarding, training and recruitment processes
- Developed training plans for all roles and established future leaders training program
- Developed and Mentored key sales team member before promotion to Group Sales Manager role
- Opened 2 new clinics and developed SOP’s for new clinic openings
- Implemented stock management software and reduced implant costs by 30%
- Project Managed the build of a brand-new state of the art 14 chair dental facility and head office space in the CBD
- Managed Tech team for all IT support and app development
- Implemented data-driven decision-making processes, leveraging analytics to optimise operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Implemented data-driven decision-making processes, leveraging analytics to optimise operations.
Managing Director
CTH Wellness Sdn Bhd
01.2017 - 01.2023
- Launched the F45 Training brand into the Malaysian market
- Built the entire operations, marketing, sales, service & HR processes from the ground up with no support from F45 HQ
- Successfully grew a “Greenfields” operation in a new market, achieving significant growth and revenue milestones
- Opened a second studio within 18 months, with this studio being the number 1 studio (out of 6 studios) 4 years running
- Hired, trained & developed key personnel who had no previous business experience into highly successful managers who have now run the business day to day since Nov 2019
- Achieved CSAT scores of 90% delivering world class service levels to members
- Wrote and developed marketing plan including, brand activation, digital marketing funnels and sales scripts and processes
- Site selection and lease negotiation for all locations
- Developed successful studio launch model for opening new locations
Executive General Manager, Greater China
DynEd International
Beijing, China
05.2014 - 07.2016
- Company Overview: U.S headquartered SaaS business
- Responsible for all operational, financial & corporate governance for the China business of U.S headquartered SaaS business DynEd International, full responsibility for the largest and most significant of DynEd’s global markets by revenue
- Managed a diverse team across, sales/channel management, client/student success, IT support, product development, finance, administration, HR & marketing
- Rebuilt the company culture & moral, implemented new sales & marketing strategies to drive revenue growth, drove a successful pivot from PC to mobile learning & fostered new business deals cemented via existing client relationships and new sales strategies
- Worked extensively with numerous universities across China, the U.S, Indonesia, Thailand and Malaysia to improve international student pathways to global markets including Australia, United States and U.K as well as K-12 schools and private education providers
- Turned around financial performance in first 6 months to post 11% YOY growth when a contraction in revenue had been forecast for the FY prior to joining
- Closed successful complex deal with major Chinese publishing company to implement DynEd across primary schools in 26 Chinese provinces, navigating the complexity of the Chinese Ministry of Education, realising potential $5million in incremental revenue
- Drove a successful pivot to mobile learning, supported the CEO to help get the Board of Directors aligned with this key strategic change
- Rebuilt company morale and developed a team of high achievers, through strategic performance management
- Pioneered the development of DynEd academy to improve client onboarding process and success via developing more prescriptive pathways for clients and learners
- Established and lead new business B2B sales team, developed sales strategies and tactics and set annual targets and delivered against forecast
- Hired and grew local marketing team and developed marketing strategy to drive brand awareness for the China market
- Lead local product development team to build new UI/UX to bring legacy product into the mobile world with a new modern look and feel
- Worked with GuangHua school of management to successfully implement DynEd as a core part of their MBA program
- Keynote speaker at numerous Education and Technology events throughout asia
- Successfully managed remote teams across Indonesia, China, U.S and Thailand
- U.S headquartered SaaS business
Regional Corporate Solutions Director
Wall Street English (Pearson)
Beijing, China
01.2013 - 05.2014
- Responsible for the overall operations management of the corporate sales & service teams, plus managing the key VVIP product selling & providing high quality services to China’s high net worth individuals
- Developed & implemented detailed key national SOPs for the business
- Drove sales growth of VVIP product, via service delivery success & leveraging referral sale seeing 100% YOY growth
- Successfully navigated a forced complex merger between WSE corporate department & Global English
Centre Director
Wall Street English (Pearson)
Beijing, China
01.2012 - 01.2013
- Responsible for management of learning centre with 38 staff, including sales, service, teaching, plus finance & administration departments
- Turned around worst performing centre in the country within first 90 days
- Cleared huge amounts of old refunds that had been hidden by previous management without impacting sales target achievement
- Targeted underperforming sales members by coaching & training to become top performers
Education
MBA -
Australian Institute of Management
Sydney01.2026
Bachelor of Science - Nursing
UTS Sydney
Sydney01.2000
Skills
- MS Office 360
- Jira
- Hubspot
- Salesforce
- Data driven decision making
- Google Suite
- Adwords
- Canva
- REST API’s
- P&L Management
- Organizational development
- Business analysis
- Strategic planning
- Marketing strategies
- Inventory tracking and management
- P&L management
- Customer service
- Employee development
- Budget development
- Customer service management
- Human resources
- Sales coaching
- Business leadership
- Hiring and onboarding
- Staff training/development
- Data management
- Product development
- Business development
- Business marketing
- KPI tracking
- Budget control
- Inventory management
- Revenue forecasting
- Performance evaluations
- Operational excellence
Languages
Chinese (Mandarin)
Limited Working
Timeline
Head of Operations
D-Group
05.2024 - Current
Managing Director
CTH Wellness Sdn Bhd
01.2017 - 01.2023
Executive General Manager, Greater China
DynEd International
05.2014 - 07.2016
Regional Corporate Solutions Director
Wall Street English (Pearson)
01.2013 - 05.2014
Centre Director
Wall Street English (Pearson)
01.2012 - 01.2013
MBA -
Australian Institute of Management
Bachelor of Science - Nursing
UTS Sydney
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