Benammi Belay
Summary
Motivated and customer-focused professional with strong communication, problem-solving, and multitasking skills. Seeking a customer service role where I can leverage my experience in managing customer inquiries, resolving issues, and delivering outstanding service to enhance customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Team Member
Peppermayo
03.2024 - 10.2024
- Trained new employees on best practices for order accuracy and timely deliveries, ensuring that customer expectations were consistently met and exceeded.
- Collaborated with teams to ensure accurate order fulfilment and resolve issues quickly.
Team Member
Coles
08.2023 - 08.2024
- Provided excellent customer service, assisting with inquiries, resolving issues, and ensuring satisfaction. Offered personalized solutions and turned complaints into positive outcomes.
- Maintained a professional and friendly approach to create a welcoming environment. Built strong customer relationships and trained new staff on service best practices.
- Supported store operations, ensuring product availability and efficient checkout. Assisted with inventory and displays to improve the customer experience.
- Collaborated with team members to resolve customer issues and exceed expectations.
Team Member
MWAVE
04.2022 - 11.2023
- Adapted to new processes and technologies to support team and customer service needs.
- Collaborated with team members to meet daily goals and support operational success.
- Trained new employees on workflows to ensure efficiency and accuracy in tasks.
- Assisted with product stocking and order preparation to ensure smooth workflows.
- Maintained a clean and organized work environment, helping to improve team efficiency and safety.
Private Tutor
Self Employed
10.2017 - 10.2021
- Developed personalized lesson plans based on individual student needs.
- Explained complex topics in a clear, easy-to-understand manner.
- Monitored student progress and adapted lessons for improvement.
- Provided one-on-one support, boosting student confidence and motivation.
- Managed scheduling and lesson planning for consistent tutoring sessions.
Cashier
Habesha Restuarant
07.2018 - 11.2018
- Greeted customers and provided friendly, efficient service at checkout.
- Processed transactions accurately
- Resolved customer issues regarding pricing, returns, and product inquiries.
- Maintained an organized and clean checkout area.
Education
Bachelor of Science - Biomedical Engineering
Jimma University
Ethiopia06-2018
High School Diploma -
Lucy Academy
06-2013
Skills
- Communication: Clear verbal and written communication with customers
- Active Listening: Attentive to customer needs and concerns
- Problem Solving: Quick and effective solutions to customer issues
- Conflict Resolution: De-escalating challenging situations with professionalism
- Multitasking: Handling multiple tasks and inquiries efficiently
- CRM Software: Experienced with Salesforce, Zendesk and similar tools
- Time Management: Prioritizing tasks and meeting deadlines in a fast-paced environment
- Empathy & Patience: Providing compassionate and calm support
- Attention to Detail: Ensuring accuracy in customer interactions
- Teamwork: Collaborating to meet team and company goals
- Adaptability: Quickly adjusting to new processes and customer needs
- Microsoft 365 Certified: Proficient in Word, Excel, PowerPoint, Outlook, and other Microsoft applications
Languages
Amharic
Native or Bilingual
Tigrigna
Native or Bilingual
English
Full Professional
Timeline
Team Member
Peppermayo
03.2024 - 10.2024
Team Member
Coles
08.2023 - 08.2024
Team Member
MWAVE
04.2022 - 11.2023
Cashier
Habesha Restuarant
07.2018 - 11.2018
Private Tutor
Self Employed
10.2017 - 10.2021
Bachelor of Science - Biomedical Engineering
Jimma University
High School Diploma -
Lucy Academy
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