BENEEJA LIMBU
MELTON SOUTH ,VIC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Aldi Supermarket
09.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
Retail Supervisor
IGA Supermarket
11.2020 - 06.2022
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
Education
Certificate III - Early Childhood Education And Care
Melbourne College of Further Education
Melbourne, VIC10-2025
MBA - Business And Accounting
Holmes College
Melbourne 11-2019
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- Adaptability and resilience
- Conflict resolution techniques
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Team cooperation
- Strong communication and interpersonal skills
- Engaging with diverse customers
- Excellent written and verbal communication
- Item ticketing and pricing
Timeline
Retail Assistant
Aldi Supermarket
09.2022 - Current
Retail Supervisor
IGA Supermarket
11.2020 - 06.2022
Certificate III - Early Childhood Education And Care
Melbourne College of Further Education
MBA - Business And Accounting
Holmes College
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