Benetton Han

Highly motivated retail employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers.

• Compiled reports summarising repair activity within designated timeframes.
• Created detailed documentation of all repair activities for tracking purposes.
• Utilized specialized tools to open phones, remove components, solder connections, and reassemble devices.
• Diagnosed and repaired various mobile phone hardware issues, including display and touchscreen malfunctions, battery replacements, and motherboard repairs.
• Worked closely with other technicians in a team environment to complete tasks efficiently.
• Demonstrated excellent customer service skills by providing timely updates on repair status and addressing customer inquiries in a professional manner.
• Kept work area clean, organized and free of clutter at all times.
• Assisted customers with product selection to ensure customer satisfaction.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.