Beni Rowan
Indooroopilly,QLD
Summary
Proven track record in enhancing customer experiences and fostering team collaboration, notably at Kingscliff Beach Hotel. Excelled in time management and POS system operation, significantly contributing to a positive and efficient work environment. Demonstrated exceptional problem-solving abilities and customer service skills, ensuring high satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Sales Associate
GeneralPants Co
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- (Transferring to The Indooroopilly store)
Bartender
Kingscliff Beach Hotel
12.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Kingscliff Beach Hotel
12.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Le Cafe
07.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Squires Cafe
04.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bartender
Mr PPS Rooftop Bar
12.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
St Andrew’s Lutheran Collage
QLD 11.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Cash handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- POS system operation
Timeline
Sales Associate
GeneralPants Co
06.2024 - Current
Bartender
Kingscliff Beach Hotel
12.2023 - 06.2024
Waitress
Kingscliff Beach Hotel
12.2023 - 06.2024
Barista
Le Cafe
07.2023 - 01.2024
Barista
Squires Cafe
04.2023 - 10.2023
Bartender
Mr PPS Rooftop Bar
12.2022 - 07.2023
St Andrew’s Lutheran Collage
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