Customer Service
Open To Work
Benita Screaton
Valencia Store/Amplify Service Station
Dunolly,VIC
Work Preference
Job Search Status:
Open to workDesired start date:
ImmediatelyDesired Job Title
Console OperatorFront End Team/Self ServeBar managerSales AssistantBar/Gaming attendant/WaitressSummary
Dedicated Hospitality Professional experienced in delivering outstanding customer service in fast-paced environments. Achieved high levels of customer satisfaction through effective teamwork and adaptability. Committed to maintaining organized workspaces while managing multiple tasks and addressing customer inquiries.
24
years of professional experience
Work History
Front End Team/Self Serve
7 Months- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained knowledge of products and services to enhance customer interactions and support sales efforts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bar manager
5 Months- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained staff on beverage preparation techniques and customer service standards.
- Developed and implemented effective inventory management procedures to optimize stock levels.
- Collaborated with vendors to source quality ingredients and negotiate favorable terms.
- Monitored bar performance metrics, identifying areas for improvement in service efficiency.
- Established training programs to enhance staff skills and improve overall service quality.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Implemented strict hygiene and safety protocols, ensuring a safe environment for both staff and patrons.
- Streamlined bar operations by adopting a more efficient scheduling system, reducing staff overtime.
Sales Assistant
8 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained organized merchandise displays, contributing to effective inventory management.
- Collaborated with team members to implement promotional strategies, increasing sales visibility.
- Utilized point-of-sale systems for transaction processing and inventory tracking, improving operational efficiency.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Bar/Gaming attendant/Waitress
5 Years 3 Months- Assisted customers with gaming inquiries and provided product knowledge to enhance user experience.
- Monitored gaming areas for compliance with regulations and maintained a safe environment.
- Operated and maintained gaming equipment, ensuring functionality and cleanliness.
- Educated patrons about game rules and promotions to encourage participation.
- Maintained cleanliness and organization of gaming area to enhance customer experience.
- Monitored game activity, ensuring compliance with safety regulations and company policies.
- Collaborated with team members to streamline service processes and improve efficiency.
- Provided friendly and knowledgeable support to guests regarding gaming options and promotions.
- Conducted routine checks on equipment for functionality, reporting issues promptly for resolution.
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.
- Prepared electronic gaming devices' payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Streamlined communication between bar staff and security personnel to maintain a safe environment.
- Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Collaborated with team members to ensure smooth operations during high-traffic periods, maximizing efficiency and customer satisfaction.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to a memory-making experience.
- Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
- Processed customer transactions accurately, ensuring a seamless experience for patrons and timely reconciliation of cash drawers at the end of each shift.
- Managed waitlists efficiently to balance guest needs with available resources during peak times.
- Adhered strictly to all relevant laws and regulations regarding alcohol service and age restrictions for casino entry.
- Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Participated in ongoing training sessions provided by the employer, continuously improving skills related to customer service, safety protocols, and gaming industry knowledge.
- Cleared and cleaned casino tables, bars and machines.
- Patrolled assigned areas to verify players' adherence to regulations and proper machine function.
- Reset and refilled slot machines with tickets and money.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Console Operator
9 Months- Operated console systems to monitor fuel inventory and sales transactions.
- Ensured compliance with safety regulations and environmental standards during operations.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Assisted customers with inquiries, providing exceptional service and support.
- Store sales and cook food for customer orders.
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Documented operational data accurately for reporting and analysis purposes.
Education
Certificate IV - Book keeping & Accounting
Certificate III - Business Administration
Creating business documents in a timely manner.
- Responsible Service of Alcohol
- Use Hygienic Practises For Food Safety
Skills
Cash handling
Exceptional customer service
Customer engagement
Point of sale
Store organization
Professional appearance
Strong work ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Console Operator
Valencia Store/Amplify Service Station
05.2022 - 02.2023
Front End Team/Self Serve
Woolworths Group
03.2019 - 10.2019
Bar manager
Mildura Harness Racing
02.2017 - 07.2017
Sales Assistant
Avon
04.2013 - 12.2013
Bar/Gaming attendant/Waitress
The Edge Hotyel/Motel
02.1999 - 05.2004
SuniTafe - Certificate Incomplete, Revisiting Course 2027
Certificate IV from Book keeping & Accounting
Institute of Tafe Broken Hill Campus
Certificate III from Business Administration
Madec
from Responsible Service of Alcohol
Madec
from Use Hygienic Practises For Food Safety