Benita Wong
Franklin,ACT
Summary
Detail-oriented Food and Beverage Manager with 14 years of experience in Hospitality management. Successful leader with deep knowledge of hiring and training protocols. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations. And offering transferable skill sets areas in customer service, administration and Work Health and safety. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Food and Beverage Manager
Australian National University
Acton, ACT
08.2022 - Current
- Develop and implement Training and Assessment Program
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- WHS officer Representative to all Health & Safety procedures, including ensuring accuracy and compliance with applicable laws, regulations and guidelines.
- Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
- Delivered training for personnel in areas of safety, accident prevention and other matters related to implementing safety procedures in facilities.
- Developed and implemented safety policies, procedures, and standards.
- Created various documents using Microsoft Office applications such as Word, Excel and PowerPoint.
- Food and Beverage Manager (Fulltime), of operations of Fellow Café and Bar, Functions and Boffins.
- Micro system administrator of new menus imputes and running of POS systems of Food and Beverage operation.
- Spearheaded and executed food and beverage marketing and promotional programs
- Procurement and reviewed contracts, rates and terms with current facilities and suppliers.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns..
- Events Management
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Safety Support Officer
Australian National University
Acton, ACT
02.2020 - 10.2020
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Safety compliance Officer of ANU residental halls
- Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
- Maintained records of inspection findings, hazard assessments, and corrective actions taken.
- Assisted in the development of emergency response plans in case of accidents or disasters.
Assistant Food and Beverage Manager
University House
ACTON, ACT
06.2018 - 08.2022
- Assistant Food and Manager at University House Hotel. Oversee all Food and Beverage area - Conference & Events, Cafe & Bar and Fine Dinning
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Developed and implemented training programs for new employees.
- Maintained and updated emergency response plans or procedures.
- Monitored food quality control procedures to ensure high standards of product.
- Assistant Events Management
- Developed effective cost-saving measures to reduce expenses without sacrificing quality or service.
- Implemented marketing initiatives to promote the restaurant's brand image and increase sales revenue.
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Managed payroll activities including calculating employee hours worked and overtime pay.
- Tracked customer feedback through surveys and online reviews in order to identify opportunities for improvement.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coach and Train front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assistant Food and Beverage Manager
Novotel Brisbane Airport
Brisbane, QLD
01.2013 - 01.2018
- Supervisor of operations of Restaurant, Room Service and Events Departments.
- Micro system administrator of new menus imputes and running of POS system of Food and Beverage operation.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Assistance of Stock order and negotiation and communicate of stock availability.
- Plan and communicate with staff time management targets are met for the hotel and department.
- Responsible of identifying and providing new opportunity to promote sales.
- Supervise and provide on the job training for staff
- Maintain all Health & Safety procedures are maintained.
- Provide support and communication of Roster changes base on business demands.
Food and Beverage Supervisor
The Sebel Suite Hotel
Brisbane, QLD
01.2012 - 01.2013
- Supervisor of the Operations of Palettes Restaurant, Room Service and Events Departments.
- Provide and impute the running of the Micros system.
- Plan and forecast further Rosters and impute them into the Timetec system.
- Maintaining strong relationship with keys supplier and internal store manager.
- While effective usage of Market Boomer (ordering system), to control and running of the quality of stock are maintained.
- Assistant to manager to in Staff Induction procedures and streamlining them.
Kabuki Japanese & Room Service Supervisior
Stamford Plaza Hotel
Brisbane, QLD
01.2004 - 01.2012
- Supervisor of the Operation of the Food and Beverage Department Keys area of development and training
- Development training as a Micros administrator.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Provide and assist manager monthly stock take (EAM) and procument with key suppliers
- Complete and constantly volunteering to learn coffee training (barista).
- Coached staff on job strategies to enhance performance and improve customer relations.
- Oversee and Assisting the running of Events Operations.
Functions Waiter
Stamford Plaza Hotel
Brisbane, QLD
01.2000 - 01.2004
- Banquets Operations – Stamford Plaza Brisbane Hotel.
Education
TAA 40104 Certificate IV –Training and Assessment -
Childs Training Pty Ltd
Brisbane QLD 40172009
Certificate IV Business ( Front Line Management) -
The Bremer Institute Of TAFE
Brisbane QLD2008
Diploma - Hospitality Management
North Point Institute Of TAFE
Brisbane QLD 401701.2001
Skills
- Trainer and Assessor - Design and develop training learning programs
- Develop assessment tools -SOP
- Hospitality Management Program
- Front Line Management
- Food Safety Supervisor & WHS Representative
- Senior First Aider CPR trained
- Mental Health Officer
- Seven Miles Barista training
- Microsoft 365 - Word, Outlook, Excel
- System Skills - Micros
- Language - Cantonese , English
- Micros POS system administrator
- Panel Committee Recruitment
- Collaboration - Network - procurements
Certification
- RSA Training + CPR 2024
- Mental Health 2026
- Food Safety Supervisor License - 2028
Timeline
Food and Beverage Manager
Australian National University
08.2022 - Current
Safety Support Officer
Australian National University
02.2020 - 10.2020
Assistant Food and Beverage Manager
University House
06.2018 - 08.2022
Assistant Food and Beverage Manager
Novotel Brisbane Airport
01.2013 - 01.2018
Food and Beverage Supervisor
The Sebel Suite Hotel
01.2012 - 01.2013
Kabuki Japanese & Room Service Supervisior
Stamford Plaza Hotel
01.2004 - 01.2012
Functions Waiter
Stamford Plaza Hotel
01.2000 - 01.2004
TAA 40104 Certificate IV –Training and Assessment -
Childs Training Pty Ltd
Certificate IV Business ( Front Line Management) -
The Bremer Institute Of TAFE
Diploma - Hospitality Management
North Point Institute Of TAFE
References
Varun Gaba
Food and Beverage Operation Manager (ANU)
Mobile: 0436666281
Matthew Dowdney
GM University House (ANU)
Mobile: 0408894451
Email: mdowdneyhome@gmail.com
Referees
References available upon request.
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