Summary
Career Summary
Skills
Headline
Work History
Expertise Skills
It System Experience Skills
Education Professional Development
Hobbies
References
Generic

Benjahmin Wilson

Thornbury,VIC

Summary

Experienced professional with over 20 years of versatile expertise in Sales, Operations, People Management, and Leadership. Spanning diverse sectors such as Telecommunication, Energy, Marketing, I.T., and Finance, I have held pivotal roles in Sales Management, Quality Assurance, Training & Development, Operations, Project Management, Contact Centre Management, Outsource Client Relations, and General Management at senior levels.

Career Summary

McMillan Shakespeare Group Limited (MMS)

Maxxia

General Manager Sales and Optimization 2019 – 2023

General Sales Manager Novated Leasing 2017 – 2019
National Direct Retail and Consumer Manager 2015 – 2017

National Direct Sales Manager 2013 – 2015

Novated Lease Retention Sales Manager 2012 – 2013

Novated Lease Sales Manager 2011 – 2012

Direct Sales Manager 2010 – 2011

I – Primus Telecommunications

Centre Sales Manager (Inbound and Outbound) 2008 – 2010

Smart Group

Senior Project & Sales Manager 2007 – 2008

(Telecommunications)

AMD Group Pty Ltd

Head of Operations 2006 – 2007

(Offshore Channel Partners)

(TQA) Training Quality Assurance Manager

AMD Telecom Sales Agent 2004 – 2005

Skills

    Sales Proficiency

    Strategic Leadership

    Stakeholder Management

    Problem-Solving Acumen

    Communication Mastery

    Digital Channel Management

    Project Management

    Strategic Revenue Creation

    Deep Data and Analytical Management

    Optimisation (Cost Out & Growth)

    Customer and Marketing Insights

    Change Management Implementation & Enbedment

Headline

Use my background in sales, outsourcing and operations to: Enhance my leadership and management skills to work with an energetic team and achieve a high level of success Identify a new challenge in a larger organization where I can expand and build on that which I have learned to date Deliver quality support, networking, sales, marketing, customer care, and training in a progressive organization Be recognized and rewarded for my achievements and contributions my aim is to have skin in the game with an equitable reward.

Work History

General Manager Sales and Optimization

McMillan Shakespeare Group Limited (MMS)
01.2019 - 01.2023
  • Led a dynamic, highly specialized department as the General Sales Manager for Sales and Optimization
  • Oversaw and spearheaded optimization across potential revenue and cost-saving initiatives, streamlining processes, and enhancing customer experience throughout the sales journey by digitalizing the process
  • Devised and executed comprehensive sales strategies to drive revenue growth and achieve sales targets
  • Optimized sales processes across various channels, boosting efficiency and customer satisfaction through digitalization
  • Directed the development and implementation of training programs, utilizing call and text analytics programming to enhance sales team skills and performance
  • Collaborated closely with cross-functional teams, aligning sales efforts with marketing initiatives for a cohesive approach
  • Led the data unit and sales data department, utilizing data science and propensity modelling to analyze market trends and customer feedback for refining strategies and identifying new opportunities
  • Monitored sales metrics, generated reports, and presented insights to senior management for informed decision-making
  • Nurtured key client relationships and explored avenues for expanding business partnerships
  • Continuously evaluated and enhanced sales techniques, adapting to evolving market dynamics
  • Throughout my tenure as General Manager of Sales and Optimization, I effectively led the sales team, streamlined processes, achieved revenue targets, and fostered strong client relationships.

General Sales Manager Novated Leasing

McMillan Shakespeare Group Limited (MMS)
01.2017 - 01.2019
  • Promoted to the role of General Sales Manager Novated Leasing, taking on a pivotal position within the organization's Novated Sales department
  • Focused on driving growth in the most profitable area of the company, with a primary objective of increasing revenue and profits across all product lines
  • Developed consistent sales frameworks and quality assurance measures to ensure uniformity and excellence in sales practices
  • Collaborated closely with statement managers to bolster market penetration and cultivate stronger relationships with employers
  • Directed attention towards insurance penetration and yield performance for a range of products including Comprehensive insurance, Extended Warranty, Lease Protection Insurance, GAP Insurance, and Residual Protection Insurance.

National Direct Retail and Consumer Manager

McMillan Shakespeare Group Limited (MMS)
01.2015 - 01.2017
  • MMS Responded to market dynamics by leading efforts to diversify the company's portfolio, reducing reliance on the Government-controlled tax scheme Novated Leasing and Salary Packaging
  • Promoted to the position of National Direct Retail and Consumer Manager to oversee this transformative initiative
  • Introduced and operationalized seven communication and engagement channels across the new consumer pillar, encompassing Outbound, Inbound, Live Chat, Marketing eDM, Website, Retention, and Cross Sell
  • Orchestrated a successful rollout of the new consumer offerings to more than 1,400 major employer groups across Australia, expanding the company's market presence significantly
  • Facilitated seamless connectivity with the existing dealership network, establishing partnerships with over 1,600 preferred car dealers nationwide across various key brands and manufacturers.

National Direct Sales Manager

McMillan Shakespeare Group Limited (MMS)
01.2013 - 01.2015
  • Responsible for a national-level scope covering multiple brands, departments, and channels
  • Leading a nationwide sales team, providing strategic direction, guidance, and support to ensure consistent achievement of sales targets
  • Developing and implementing sales strategies that effectively penetrated diverse markets, resulting in substantial revenue growth
  • Collaborating closely with marketing and digital teams to align sales efforts with promotional campaigns, maximizing market impact and customer engagement
  • Analyzing market trends, customer feedback, and sales data to make informed decisions on product offerings and pricing strategies
  • Overseeing the development and delivery of comprehensive sales training programs to enhance the skills and performance of the sales team
  • Establishing and nurturing relationships with key clients and partners to strengthen business partnerships and identify growth opportunities
  • Monitoring and assessing team performance through regular performance reviews, setting clear objectives, and providing constructive feedback for improvement
  • Participating in cross-functional meetings and collaborating with other departments to ensure alignment of strategies and seamless execution of projects
  • Utilizing data-driven insights to identify areas for process improvement and implementing initiatives that streamlined sales operations and enhanced efficiency
  • Reporting directly to Group Executive management line, providing regular updates on sales performance, market trends, and strategic initiatives.

Novated Lease Retention Sales Manager

Maxxia
01.2012 - 01.2013
  • Utilized previous experience in Retention sales from telecommunication companies
  • Leveraged deep data understanding to enhance retention strategies
  • Tasked with increasing the retention rate as the front-end sales volume grew
  • Focused on refining scripting, coaching, and customer journey processes
  • Achieved growth within the retention area, leading to the addition of more staff
  • Implemented a new end-to-end sales process to support improved retention strategies.

Novated Lease Sales Manager

Maxxia
01.2011 - 01.2012
  • Managed the Novated Lease Sales department
  • Handled various aspects of the sales process, including the road to a sale, vehicle procurement, finance submissions, and Salary Packaging
  • Leveraged coaching, training, and people management skills
  • Utilized my transferrable skills to lead the team to success.

Direct Sales Manager

Maxxia
01.2010 - 01.2011
  • Created a startup department within the Direct Sales space
  • Oversaw Outbound, Inbound, and Lead Filtering functions across two brands
  • Implemented Genesis Outbound & Inbound dialler system
  • Recruit sales talent
  • Created sales frameworks
  • Created Sales and Channel Cadence.

Centre Sales Manager (Inbound and Outbound)

I - Primus Telecommunications
01.2008 - 01.2010

Senior Project & Sales Manager (Telecommunications)

Smart Group
01.2007 - 01.2008

Head of Operations (Offshore Channel Partners)

AMD Group Pty Ltd
01.2006 - 01.2007

Training Quality Assurance Manager

AMD Group Pty Ltd
01.2005 - 01.2006

Sales Agent

AMD Telecom
01.2003 - 01.2004

Expertise Skills

  • Sales Proficiency, A comprehensive understanding of sales-based operations, backed by a proven track record of driving revenue growth and achieving targets
  • Strategic Leadership, Adept at providing strong leadership and line management, guiding teams towards peak performance and fostering a culture of collaboration and excellence
  • Stakeholder Management, Extensive experience in effectively managing senior stakeholders, aligning business objectives, and ensuring seamless communication across all levels of an organization
  • Project Expertise, Proficiency in overseeing intricate multi-layered projects, ensuring timely delivery and quality results, coupled with a keen eye for detail and a commitment to excellence
  • Problem-Solving Acumen, A strong analytical mindset and proven ability to tackle complex challenges, identify opportunities, and implement effective solutions that drive operational efficiency and business success
  • Communication Mastery, Effective communication and influencing skills that enable cross-functional coordination, facilitate negotiation, and forge strong client relationships
  • Digital Channel Management, In-depth understanding of marketing and digital channel management, leveraging technology to enhance customer engagement and drive brand visibility

It System Experience Skills

Proficient in Windows, Experienced in setting up and maintaining LAN/WAN networks, TCP/IP protocols, and troubleshooting network issues. (Cisco), Proficient in Microsoft Dynamics, Data management, storage and Governance, Understanding of MySQL and Microsoft SQL Server databases, including backup, maintenance, and query optimization, Experienced with Microsoft Teams, Slack, and Google Workspace for efficient team communication and collaboration, Voice, SMS, Email and Live Chat tools, User training, large scale project implementation and version upgrades across multiple vendors, Daisee Call Analytics Software

Education Professional Development

  • Advance Diploma in Computer Systems & Communications (CISCO), Box Hill Institute of Tafe, Nelson Campus, 2000-2003
  • Leading in the Digital Age: Better Decisions by Design, Harvard Business School, 2023-2023
  • Leadership Execution and Action Planning (LEAP), 2019-2019
  • Neural Networks, Emotional Intelligence, Employment Development, Organizational Culture Transformation, 2018
  • Professional Performance Solutions (PPS), 2012
  • Myers-Briggs Type Indicator (MBTI), 2011
  • Landmark Communication Courses, Landmark The Self-Expression and Leadership Program, Landmark Advance Program, 2005-2006
  • Victorian Certificate of Education (VCE), Koonung Secondary College, Mont Albert North, 1994-2001

Hobbies

Basketball, Tennis, Golf, Cooking & BBQ (Smoking Meats), Creating Music / DJ / Listening to music, Chess, Coaching and Training, Dancing, World Travel, Digital & Technology, Philosophy, Human Behavioral Science.

References

Available on request.

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