Benjamin Bailey
Plympton,SA
Summary
I am a results-driven professional with a proven track record in sales, marketing and business development. I excel in expanding market presence and driving revenue growth. I have organised and executed impactful events and tastings, leveraging my extensive network to establish strong relationships with key industry influencers and generate new business opportunities.
I have provided exceptional sales support by understanding customer needs and aligning product offerings to address their unique requirements. With strong organisational skills, I efficiently manage sales processes, ensuring timely follow-ups and delivering outstanding customer experiences. As a collaborative leader, I motivate and train sales teams, fostering high performance and implementing effective policies and procedures to streamline operations.
Passionate about driving business growth, I am dedicated to building strong customer relationships and delivering excellence. With a creative mindset, I identify innovative sales opportunities and develop strategic initiatives that generate measurable results. Leveraging my skills, network, and experience, I am eager to contribute to the success of your organisation, driving revenue growth and achieving unparalleled business success.
Overview
18
18
years of professional experience
Work History
Talent Acquisition Consultant
Careerlink People Solutions
08.2023 - Current
- Spearhead business development initiatives to significantly grow the client portfolio.
- Cultivate and maintain strong relationships with key business stakeholders, boosting client retention.
- Oversee the entire recruitment process, streamlining candidate sourcing, interviewing, and onboarding.
- Excel in headhunting top executives and niche professionals, notably enhancing high-level placement success.
- Employ social media and professional networking to source high-quality passive candidates.
- Analyse market trends to develop and implement targeted recruitment strategies.
- Conduct thorough candidate assessments, ensuring optimal fit for client needs.
- Build and nurture a network of top-tier professionals for rapid and effective talent placement.
- Lead and train a team of junior recruiters, fostering a culture of excellence and continuous improvement.
- Champion the adoption of innovative recruitment technologies to improve process efficiency.
IT Senior Resourcer
Randstad Technologies
09.2021 - 07.2023
- Conducted client consultations to understand their hiring needs, organisational culture, and desired candidate profiles.
- Developed and implemented recruitment strategies to attract qualified candidates through various channels, including job boards, social media, networking, and referrals.
- Sourcing, screening, and evaluating resumes and applications to identify potential candidates for specific job openings.
- Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit.
- Provided guidance and support to candidates throughout the recruitment process, including interview preparation, salary negotiation, and onboarding.
- Built and maintained a strong network of candidates, industry professionals, and client contacts to ensure a pipeline of potential candidates.
- Managed the end-to-end recruitment process, from initial contact to final placement, ensuring a positive experience for both candidates and clients.
- Conducted reference checks and verifying candidate qualifications, employment history, and other relevant information.
- Collaborated with clients to understand their changing needs and proactively identifying potential talent solutions.
- Kept up-to-date with industry trends, market insights, and recruitment best practices to provide informed advice and recommendations.
- Utilised recruitment software and tools to manage candidate databases, track applicant progress, and generate reports.
- Met recruitment targets and key performance indicators (KPIs) set by the organisation.
- Built and maintained strong relationships with clients to understand their business objectives and foster long-term partnerships.
- Contributed to business development efforts by identifying potential clients and promoting recruitment services.
- Participated in networking events, industry conferences, and other professional activities to expand personal and professional networks.
Sales Support/Duty Manager
Big Shed Brewing Concern
01.2021 - 12.2021
- Spearheaded the operations and management of the bustling taproom, ensuring exceptional customer experience and smooth running of all services.
- Assisted in organising and coordinating sales events, such as beer events and Beer & BBQ Festival.
- Deliver exceptional sales support by collaborating closely with the sales representative to identify and qualify leads, conduct market research, gather relevant customer information, and ensure seamless operations and maximum efficiency throughout the sales process.
- Implemented innovative marketing and sales strategies, resulting in a remarkable 15% increase in sales revenue by attracting a larger customer base and driving higher average transaction sizes
- Provided visionary leadership and supervision to a diverse team, optimising performance, fostering growth, and conducting regular training and evaluations to ensure excellence across all positions.
- Prepare and deliver engaging sales presentations, product demonstrations, and proposals to prospective clients, showcasing the value and benefits of the offerings.
- Implemented innovative marketing and sales strategies, resulting in a remarkable 15% increase in sales revenue by attracting a larger customer base and driving higher average transaction sizes
- Act as a primary point of contact for customer inquiries, promptly responding to questions, providing product information, and addressing any concerns or issues to ensure customer satisfaction and retention.
- Assist in managing the sales pipeline, including lead tracking, updating CRM systems, and generating accurate sales reports and forecasts to support informed decision-making and drive sales growth.
- Cultivated strong and enduring relationships with staff, customers, and associated businesses, resulting in a vibrant and loyal community around the brewery.
- Maintained meticulous compliance with regulatory requirements, company policies, and liquor licensing rules, ensuring a safe and legal environment for patrons.
- Pioneered captivating promotions and sales initiatives, leveraging social media platforms to engage customers and capitalise on digital marketing opportunities.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Subject Matter Expert
Telstra Corporation Limited
02.2020 - 10.2021
- Provided exceptional customer service by efficiently managing inbound online order requests via T.com, promptly resolving issues, and ensuring seamless provision of services within the native systems.
- Demonstrated outstanding sales expertise by proactively exploring and closing sales opportunities on outbound contacts, consistently exceeding targets and contributing to revenue growth.
- Acted as a dedicated trainer and coach, imparting knowledge, and skills to staff members on processing online orders via the native systems, ensuring a knowledgeable and proficient team.
- Prioritised and expedited customer orders within the Telstra provisioning system, ensuring timely delivery, and enhancing customer satisfaction.
- Played a pivotal role in issuing and activating work orders, meticulously following established protocols, and collaborating with relevant departments to streamline service delivery.
- Conducted daily team briefings and diligently reviewed schedules, aligning activities with key performance indicators (KPIs) and fostering a high-performing and motivated team culture.
- Employed exceptional problem-solving skills to identify root causes, evaluate solutions, and implement effective measures, ensuring swift issue resolution and customer delight.
- Collaborated seamlessly with cross-functional teams, leveraging strong interpersonal skills and enterprise-wide integration to consistently deliver superior customer experiences.
Venue Manager
Stone's Throw Bar & Restaurant
01.2019 - 01.2020
- Drove remarkable sales revenue growth of 12% by implementing cutting-edge marketing and sales strategies, successfully attracting a larger customer base and maximising average transaction sizes.
- Evaluated and optimised various business elements, resulting in a significant 20% reduction in costs while maintaining high quality and preventing waste.
- Captivated a diverse range of customers through meticulously planned and executed target marketing campaigns, resulting in a weekly increase in foot traffic and substantial revenue growth.
- Exhibited exceptional leadership skills, overseeing, and guiding all positions within the venue to achieve peak performance through training, evaluation, and fostering a culture of excellence.
- Fostered strong and enduring relationships with staff, customers, and associated businesses, playing a pivotal role in creating a vibrant and loyal community centred around the venue.
- Ensured strict compliance with compliance requirements, company policies, and liquor licensing regulations, maintaining a safe and legally compliant environment for all stakeholders.
- Innovated and implemented highly successful promotions and sales initiatives, harnessing the power of social media to engage customers and drive business growth.
- Successfully developed and managed comprehensive COVID-19 policies and procedures, ensuring the safety and well-being of staff and customers.
Bar Manager
Port Adelaide Football Club
02.2018 - 01.2019
- Exhibited exceptional inventory management skills across multiple venues, ensuring consistent supply of high-quality products to meet customer demand while minimising waste and maintaining profitability.
- Designed, marketed, and successfully implemented innovative bar promotions, resulting in a significant increase in sales and revenue for the establishment.
- Devised and executed innovative bar promotions, resulting in a remarkable 20% increase in sales and revenue, elevating the establishment's reputation and customer appeal.
- Demonstrated meticulous invoicing and budgeting expertise, contributing significantly to the overall revenue and financial performance of the venue.
- Collaborated closely with the Event Planning and Community Involvement Team to strategies and deliver engaging game day and feature events, attracting a broad range of customers and enhancing the club's brand.
- Delivered outstanding customer service by promptly addressing and resolving issues in a professional and efficient manner, ensuring a memorable and positive experience for patrons.
- Actively participated in market trend discussions and strategy sessions with colleagues, leveraging insights to stay ahead of the competition and drive continuous improvement.
- Played a key role in the department's sales initiative, achieving a remarkable 16% increase in company revenue through effective collaboration and focused sales efforts.
- Cultivated strong and transparent communication channels with employees and upper management, fostering a cohesive and customer-centric work environment.
- Proactively informed customers about promotions and sales opportunities, leveraging persuasive communication skills to drive sales and revenue growth.
Assistant Venue Manager – Licensed
The Curious Squire North Adelaide
01.2014 - 08.2017
- Provided expert management and supervision of all aspects of the venue, ensuring seamless operations and exceptional customer satisfaction in the bar, food, and beverage services
- Displayed outstanding sales acumen, driving a substantial 15% increase in sales revenue through strategic initiatives targeting customer traffic and average transaction sizes
- Implemented effective cost-saving measures, resulting in a significant 12% reduction in costs across various business elements while maintaining high quality standards and minimizing waste
- Developed and executed targeted promotions to attract diverse customer segments, leading to a remarkable 25% weekly increase in foot traffic and revenue growth
- Demonstrated exemplary leadership skills by directing, supervising, training, and evaluating all venue personnel, fostering a culture of excellence, and delivering exceptional service
- Cultivated strong and enduring relationships with staff, customers, and associated businesses, contributing significantly to the venue's success and reputation in the community
- Successfully negotiated with food and beverage account managers to procure high-quality products for the venue, ensuring a consistent supply of exceptional offerings
- Maintained strict compliance with company policies, liquor licensing rules, and industry regulations, upholding the venue's reputation as a safe and reliable establishment
- Devised and implemented impactful social media promotions and sales campaigns, leveraging digital platforms to engage customers and drive revenue growth.
Bar Supervisor
The Grange Hotel
09.2017 - 03.2018
Assistant Manager
The Ramsgate Hotel Henley Beach
01.2013 - 06.2014
Bar Supervisor
The Lion Hotel
08.2012 - 12.2013
Assistant Manager
The London Tavern
01.2012 - 08.2012
Bar Manager
The Highway Hotel
01.2006 - 02.2012
Education
Bachelor of Arts - Screen Studies
Flinders University
Adelaide, SABachelor Or Business - Marketing & Design
University of South Australia
Adelaide, SA11.2024
Certificate III - Business-to-Business Sales
Leadership Management Australia
Adelaide, SA06.2023
Diploma - Leadership Management
TAFE SA - Adelaide College of The Arts
Adelaide, SA12.2019
St Johns First Aid Certificate -
St Johns
Adelaide2019
Advertising
AdSchool
Adelaide, SA09.2017
Hotel And Liquor Trades Certificate -
Quality Training & Hospitality College
Adelaide2014
Skills
- Leadership Management
- Sales Representation
- Human Resources
- Recruitment
- Venue Management
- Staff Development
- Process Improvement
- Customer Relations
- Performance Management
- Policy, Licensing and Regulations knowledge
- High Productivity with Collaborative Approachability
- Promotional Campaigns
- Sales and Marketing
- Cost Control
- Client Development and Retention
- Strategic Planning
- Prospecting and Cold Calling
- Key Account Generation
- Performance Improvement
- Sales Expertise
Timeline
Talent Acquisition Consultant
Careerlink People Solutions
08.2023 - Current
IT Senior Resourcer
Randstad Technologies
09.2021 - 07.2023
Sales Support/Duty Manager
Big Shed Brewing Concern
01.2021 - 12.2021
Subject Matter Expert
Telstra Corporation Limited
02.2020 - 10.2021
Venue Manager
Stone's Throw Bar & Restaurant
01.2019 - 01.2020
Bar Manager
Port Adelaide Football Club
02.2018 - 01.2019
Bar Supervisor
The Grange Hotel
09.2017 - 03.2018
Assistant Venue Manager – Licensed
The Curious Squire North Adelaide
01.2014 - 08.2017
Assistant Manager
The Ramsgate Hotel Henley Beach
01.2013 - 06.2014
Bar Supervisor
The Lion Hotel
08.2012 - 12.2013
Assistant Manager
The London Tavern
01.2012 - 08.2012
Bar Manager
The Highway Hotel
01.2006 - 02.2012
Bachelor of Arts - Screen Studies
Flinders University
Bachelor Or Business - Marketing & Design
University of South Australia
Certificate III - Business-to-Business Sales
Leadership Management Australia
Diploma - Leadership Management
TAFE SA - Adelaide College of The Arts
St Johns First Aid Certificate -
St Johns
Advertising
AdSchool
Hotel And Liquor Trades Certificate -
Quality Training & Hospitality College
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