Benjamin Beatty
Gladesville,NSW
Summary
Dynamic leader with a proven track record at Woolworths Group, enhancing operational efficiency and customer satisfaction. Excelled in team leadership and problem-solving, significantly improving service quality. Skilled in Microsoft Office Suite and adept at fostering professional, courteous relationships. Achieved notable inventory management success, minimizing stockouts and overhead costs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Woolworths Group
08.2020 - Current
- Supervised day-to-day night-fill operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Team Leader - Meat Department
Woolworths Group
07.2019 - 08.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Assistant
Woolworths Group
01.2018 - 07.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Trained and supervised employees on office policies and procedures.
Education
Diploma - Animal Science - Veterinary
TAFE NSW
NSW01-2018
High School Diploma -
Holy Cross College Ryde
Ryde, NSW12-2017
Skills
- Customer Service Excellence
- Detail-Oriented Approach
- Rapid Learner
- Team Leadership
- Advanced Skills in Microsoft Office Suite
- Organizational skills
- Work Planning and Prioritization
- Professional and courteous
- Operations support
- Excellent communication
- Strong problem solver
Certification
Surf Life Saving - Bronze Medallion 2018 -Current
Lifeguard - Dee Why
Timeline
Assistant Manager
Woolworths Group
08.2020 - Current
Team Leader - Meat Department
Woolworths Group
07.2019 - 08.2020
Assistant
Woolworths Group
01.2018 - 07.2019
Surf Life Saving - Bronze Medallion 2018 -Current
Lifeguard - Dee Why
Diploma - Animal Science - Veterinary
TAFE NSW
High School Diploma -
Holy Cross College Ryde
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