Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Best

Mount Barker,SA

Summary

Customer Service oriented bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

Bus Operator

Southlink
06.2024 - Current
  • Transported customers to and from Adelaide and surrounds.
  • Maintained full understanding of local roads and traffic
  • Accepted and processed fares.
  • Answered questions from passengers with respect and accuracy, providing information about schedule details and fares

Customer Service Agent

Coles Supermarkets
09.2021 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Demonstrated high attention to detail, organization and management of multiple tasks
  • Responded to customer requests for products, services, and company information.
  • Drove truck in metro and rural areas to expertly make high volume of deliveries.

Customer Service & Dispatch

APD Couriers
09.2020 - 03.2021
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Directed dispatching, routing, and tracking fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Transporter Scheduler

Corporate Shuttle
07.2017 - 09.2020
  • Directed dispatching, routing, and tracking of fleet vehicles
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of buses to manage daily schedule and maintain organized shifts.

Professional Driver

Corporate Shuttle
06.2010 - 07.2017
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routes efficiently and according to compliance rules.
  • Kept completely clean driving record with no reportable incidents.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered passengers on time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Professional Driver

Suburban Taxis
04.2002 - 05.2010
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Offered above-and-beyond service to every rider to encourage repeat business.
  • Controlled operation of taximeter to accurately track distances and fares.

Customer Service Officer

NAB
05.2000 - 12.2001
  • Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.

Parking Patrol Officer

NSW Police Force
09.1996 - 06.1997
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Wrote and issues tickets or warnings to owners of vehicles parked illegally
  • Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.

Education

Hospitality

Loftus TAFE
Loftus, NSW
01-1999

Skills

  • Complaint resolution
  • Scheduling
  • Route management
  • Product and service solutions
  • Active listening
  • Multitasking and organization
  • Customer relations
  • Task prioritization
  • Problem-solving
  • Calm demeanor
  • Cultural awareness
  • Coordination
  • Verbal and written communication
  • High-energy attitude
  • Adaptability and flexibility
  • Customer service
  • Positive and professional

Timeline

Bus Operator

Southlink
06.2024 - Current

Customer Service Agent

Coles Supermarkets
09.2021 - 06.2024

Customer Service & Dispatch

APD Couriers
09.2020 - 03.2021

Transporter Scheduler

Corporate Shuttle
07.2017 - 09.2020

Professional Driver

Corporate Shuttle
06.2010 - 07.2017

Professional Driver

Suburban Taxis
04.2002 - 05.2010

Customer Service Officer

NAB
05.2000 - 12.2001

Parking Patrol Officer

NSW Police Force
09.1996 - 06.1997

Hospitality

Loftus TAFE

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