Benjamin Brett
Newcastle,NSW
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
14
14
years of professional experience
Work History
End of Lease/commercial Cleaner
Self Employed
Newcastle, NSW
02.2015 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Exceeded performance quotas by regularly exceeding the expected completion times for assigned tasks without compromising quality.
Casual Employee
Price Attack
Canberra, ACT
07.2013 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Commonwealth Bank
Newcastle, NSW
06.2012 - 06.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Shop Attendant
Coles Supermarket
Charlestown, NSW
09.2010 - 06.2011
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
Education
Hunter Sports School
Gateshead, NSWSkills
- Deep cleaning abilities
- Strong Work Ethic
- Self-Motivation and Initiative
- Housekeeping skills
- Reliability and punctuality
- Window Cleaning
- Deep cleaning expertise
- Safe Chemical Handling
- Team Collaboration
- Sweeping and Mopping
- Communication and Interpersonal Skills
- Safety Standards and Protocols
- Window washing mastery
- Daily Reporting
Timeline
End of Lease/commercial Cleaner
Self Employed
02.2015 - Current
Casual Employee
Price Attack
07.2013 - 03.2015
Customer Service Representative
Commonwealth Bank
06.2012 - 06.2013
Shop Attendant
Coles Supermarket
09.2010 - 06.2011
Hunter Sports School